Customer Service Assistant

Langdons; Knowsley; On-site; Confidential; Full time

Benefits offered by this job

Free onsite parking

Free eye tests

Free tea, coffee and milk

Annual pay review

Free in-house training and development

Opportunities for apprenticeships

Employee Assistance Programme

Staff Discount Scheme

Job summary

STEF Langdons in Liverpool is seeking a Customer Service Assistant to be the first point of contact for customer enquiries and to support the smooth movement of goods across our UK network. You will work with the team to allocate jobs to depots and resolve stock discrepancies, while delivering outstanding service.

The role requires strong communication, IT and organisational skills, and a proactive, team-oriented attitude in a fast-paced environment.

Qualifications

• Previous customer service experience.
• Excellent communication skills, both written and verbal.
• Good IT skills, including Microsoft Office.
• Strong organisational skills with the ability to prioritise workload effectively.
• Ability to work to deadlines in a fast-paced environment.
• Good numerical skills and attention to detail.
• A proactive approach and willingness to use your initiative.
• A positive attitude and the ability to work well as part of a team.

Responsibilities

• Responding to customer enquiries and providing updates on deliveries and collections
• Booking customer jobs onto company systems and allocating them to the relevant depots
• Working closely with warehouse teams and customers to resolve stock discrepancies
• Raising and following up on any delivery or booking disputes
• Assisting with customer quotations when required
• Providing support and cover for the Transport Team when needed
• Building positive relationships with customers and delivering a consistently high standard of service

Skills

Customer service experience

Communication skills

IT skills

Organisational skills

Deadline-oriented

Numerical skills

Initiative

Team player

Tools

Microsoft Office

Job description

Location: Liverpool | Full-time, Permanent | Salary: £28,260.05 + Benefits

Looking for a rewarding role in customer service? Join STEF Langdons and play a vital role in supporting our customers and keeping operations running smoothly.

What We Do

STEF Langdons delivers chilled and frozen food to almost any location across the UK and Ireland within 24 hours, supported by 12 depots and a fleet of over 500 vehicles.

The Role

We are looking for a Customer Service Assistant to join our busy team. This is a varied role where no two days are the same. You'll be the first point of contact for customer enquiries, supporting the smooth movement of goods while delivering outstanding customer service.

Key responsibilities include:

• Responding to customer enquiries and providing updates on deliveries and collections
• Booking customer jobs onto company systems and allocating them to the relevant depots
• Working closely with warehouse teams and customers to resolve stock discrepancies
• Raising and following up on any delivery or booking disputes
• Assisting with customer quotations when required
• Providing support and cover for the Transport Team when needed
• Building positive relationships with customers and delivering a consistently high standard of service

What You'll Need

• Previous customer service experience
• Excellent communication skills, both written and verbal
• Good IT skills, including Microsoft Office
• Strong organisational skills with the ability to prioritise workload effectively
• Ability to work to deadlines in a fast-paced environment
• Good numerical skills and attention to detail
• A proactive approach and willingness to use your initiative
• A positive attitude and the ability to work well as part of a team

Available Shift Pattern

• Monday to Friday

Why STEF Langdons?

We work as a team. We take pride in what we do. We do what we say we will do. We get better every day.

In return, you'll receive:

• Annual pay review
• Company sick pay
• Long Service Bonus Payments
• Free in-house job-specific training and development
• Opportunities for career-relevant apprenticeships
• Free onsite parking
• Free eye tests up to £25
• Free tea, coffee and milk
• Office to Wheels scheme
• Employee Assistance Programme
• Company Share Incentive Plan
• Staff Discount Scheme

Ready to build a career in customer service with a company that keeps the nation moving?

For more information, contact [e-mail].

STEF Langdons is an equal opportunities employer. We welcome applications from all backgrounds and particularly encourage applications from groups underrepresented in our industry, including women, LGBT+ and Black, Asian and Minority Ethnic applicants.