Customer Service Assistant

Your Co-op; Hurstbourne Tarrant; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail organization in Hurstbourne Tarrant seeks a Customer Services Assistant. In this role, you will ensure excellent customer service and maintain store presentation. The job offers flexible shifts, the opportunity to connect with the community, and various employee benefits including discounts and volunteering hours.

Benefits

60% discount on childcare fees

Save 20% on food shopping

Up to £500 off holidays

Financial wellbeing app

Paid volunteering hours

Dedicated mental health support

Full training and development programs

Qualifications

• A natural ability to listen, interact and communicate with customers and team members.
• Flexibility to work a range of shifts, including evenings and weekends.
• Confidence and a friendly, approachable nature.

Responsibilities

• Ensure customers have a fantastic store experience.
• Provide a speedy and convenient checkout process.
• Maintain store presentation for customers.
• Replenish stock to ensure product availability.
• Participate in community activities and volunteering.

Skills

Customer focus

Communication

Flexibility

Teamwork

Problem-solving

Job description

Overview

Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of a business that puts people at the heart of everything they do.

Responsibilities

• To go the extra mile to ensure customers have a fantastic store experience
• To provide customers with a speedy and convenient checkout process
• To ensure the store looks presentable for customers
• To replenish stock to ensure customers can purchase our wide variety of products
• To be actively involved with social activities and during-work-time volunteering hours to support your local community
• To be customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiasm and resilience to support your colleagues during demanding times
• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• Confidence and a friendly, approachable nature

Application Process

Joining us means you will be part of something amazing and it also means you will have access to great benefits. We value your time outside of work and we'll make sure your rota is available 4 weeks in advance. We will review your application as soon as possible and, if it matches the role requirements, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you're made of and you may even get an offer the same day!

Benefits

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses
• Get up to £500 off your next holiday
• Benefit from Wagestream - our financial wellbeing app
• Earn paid volunteering hours to give back to your community
• Access GroceryAid for dedicated colleague mental health support
• Engage in full training and accredited development programs