Customer Service Assistant

East of England Co-op; Horsford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional retail co-operative in Horsford seeks a Customer Service Assistant to support high standards of service and community engagement. The role requires clear communication skills and the ability to work within a motivated team. Benefits include competitive pay, discounts, and structured training opportunities for career growth.

Benefits

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Enhanced family leave

Award-winning training programmes

Remote GP service 24/7

Qualifications

• Must have passed the school leaver's age.
• Effective communication skills.
• Basic level of numeracy and IT skills.

Responsibilities

• Support store to deliver high standards of customer service.
• Work effectively as part of a diverse team.
• Engage with the local community and adapt to store standards.

Skills

Clear communication

Customer service focus

Ability to work as part of a team

Willingness to learn

Job description

Overview

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Responsibilities

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT skills. Our co-op will only recruit individuals who have passed the school leaver's age. To find out the school leaver age, please visit gov.uk.
• Working Day Shift: Sunday 2.30pm - 8.00pm
• Non-contractual working patterns; advertised pattern represents the normal pattern at time of advertisement and may be subject to change
• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
• Enhanced on statutory terms, subject to service criteria.

Qualifications

• Clear communication and customer service focus
• Ability to work as part of a team
• Willingness to learn and adapt to store standards and procedures