Customer Service Assistant

Mouser; High Wycombe; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

25 days leave

Bank holidays

Family policies

Free parking

Pension plan

Sick pay

Employee recognition

Mouser University

Health plan

Referral bonus

Annual appraisals

Life assurance

EAP access

Job summary

Mouser Electronics is seeking a Customer Service Assistant in High Wycombe to deliver service excellence, handle data entry and support customer service initiatives. You will engage with customers via web, email, chat and fax, processing orders and responding to requests as part of a fast-paced, international team.

The role requires strong English communication, good MS Office skills, and an ability to work under deadlines.

Qualifications

• Experience in customer service or support is advantageous.
• Strong written and verbal communication in English.
• Proficient MS Office skills; ERP system experience is helpful.
• Ability to interact professionally with customers and colleagues at all levels.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Provide excellent service to customers via web, email, chat and fax.
• Process customer orders, quotes and information in company systems.
• Research and expedite customer requests.
• Support the local Customer Service team and assist other teams when needed.

Skills

Customer service

MS Office

ERP experience

English communication

Deadline-driven

Job description

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Assistant (f/m/d)

What to expect:

The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.

• Provides the best possible service and support to customers through mediums such as web, email, chat and fax.
• Processes customer orders, quotes and other information by entering into company systems.
• Researches and expedites customer requests.
• Supports the local Customer Service team, and provides support for other teams when needed.

What we are looking for:

• Initial experience in customer service or support is advantageous.
• Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
• Excellent written and verbal communication skills in English.
• Profound MS Office skills, experience with an ERP system would be helpful.
• Ability to work under deadlines and interact with people at all levels.

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• 25 days annual leave, (increasing with service to 30 days) plus bank holidays
• Family Friendly policies
• Free parking
• Hybrid working
• Enhanced company pension
• Enhanced Sick Pay
• Employee recognition program
• A wide range of training opportunities through our Mouser University
• Company funded Health Cash Plan
• Friend and Family Referral Bonus
• Annual Performance appraisals
• Life assurance
• Access to Employee Assistance Programme (EAP)

Our office is located at the following address:

Mouser Electronics

Artisan Building

Hillbottom Road

High Wycombe

Bucks. HP12 4HJ, United Kingdom

The salary range for this position isGBP 24,200 - GBP 26,000.