Customer Service Assistant

Natoora; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Daily lunch made with seasonal produce

Natoora produce at discount

Your birthday off after 6 months

Growers and producers - coffee from Ne

Job summary

Natoora is seeking a Customer Service Assistant to be the main point of contact for our customers and to support chefs with timely, accurate information. The role involves handling orders by phone, email and voicemail, as well as data entry and invoicing in a fast-paced wholesale environment.

You will contribute to shaping future sales strategy through data analysis and collaboration with a tight-knit team focused on delivering quality produce and excellent service.

Qualifications

• A passion for food and the restaurants we supply.
• Excellent communication skills – both written and verbal.
• Ability to hit the ground running. You’ll enjoy working autonomously as well as part of a tight‑knit team.
• Strong IT skills, with Excel experience as a bonus.
• Ability to multitask in a dynamic, fast‑paced environment.
• Reliability and professionalism.
• Ability to work to deadlines and under pressure at times.

Responsibilities

• Providing excellent customer service for our key accounts
• Data analysis to help shape our future sales strategy
• Sharing information and updating chefs on our produce
• Managing orders by telephone, email and voicemail
• Administering a very busy wholesale department
• Managing customer invoices and credit notes
• Data input
• Analysis of customers data

Skills

Passion for food

Excellent communication

Autonomy

Excel skills

Multitasking

Reliability

Deadline-driven

Tools

Excel

Job description

As a Customer Service Assistant, you’ll be a part of a dynamic, responsive team that is driving real change by being the main point of contact for our customers.

ABOUT THE JOB

We are looking for someone genuinely excited to help our chefs and work as a team. We believe human relationships are the most important part of our supply chain.

8 am - 5 pm 5 days a week on a rota basis including weekends and bank holidays.

RESPONSIBILITIES

• Providing excellent customer service for our key accounts
• Data analysis to help shape our future sales strategy
• Sharing information and updating chefs on our produce
• Managing orders by telephone, email and voicemail
• Administering a very busy wholesale department
• Managing customer invoices and credit notes
• Data input
• Analysis of customers data

ABOUT YOU

• A passion for food and the restaurants we supply
• Excellent communication skills – both written and verbal
• Ability to hit the ground running. You’ll enjoy working autonomously as well as part of a tight‑knit team
• Strong IT skills, with Excel experience as a bonus
• Ability to multitask in a dynamic, fast‑paced environment
• Reliability and professionalism
• Ability to work to deadlines and under pressure at times

PERKS

• Daily lunch made with the same seasonal produce we supply to chefs
• Natoora produce at a significant discount
• Your birthday off (once you've hit the 6-month mark)
• Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves as well as coffee from our Spa Terminus neighbours Monmouth

Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

People are more cut off from the origins of their food than ever. This makes flavour, nutrition and farming practices that protect the planet, almost impossible to find.

By working directly with growers, we create a more sustainable way forward for farming. By giving everyone the tools to understand the power of our food choices, we empower everybody to become drivers of change.

Now is the time for action. Join the food system revolution.

Go beyond four seasons

Each fruit and vegetable has its own season, with subtle shifts which happen every day. Follow their microseasons to unlock flavour at every stage.

We know the name of the people behind everything we source. Recognise their growing artistry to find out exactly where your food comes from (and why that matters).

Our growers work with varieties chosen for quality and nutrition, not yield. By selecting their crops you keep heritage seeds in play, add to ecosystem biodiversity and preserve unique flavours.

Get our seasonal updates straight to your inbox