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Customer Service Assistant

Vanquish Fitness Limited

Enfield

Hybrid

GBP 20,000 - 30,000

Full time

Yesterday

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Job summary

An exciting opportunity awaits within a dynamic fitness community, where you can join a dedicated Customer Service Team. This role offers a permanent full-time position, perfect for those eager to support customers and enhance their experience. You will engage with customers through various channels, ensuring they receive top-notch service. The company values a positive attitude and hard work, providing an environment where you can thrive and grow. Enjoy perks like a hybrid working model, community events, and a modern office setting. If you're passionate about helping others and want to be part of a vibrant team, this is the role for you!

Benefits

Annual apparel allowance

Discounts on everything Vanquish

Attendance to community events

Free drinks in the office

Quarterly Socials

Hybrid working (2 days from home)

Free Parking

Modern office in beautiful gardens

Qualifications

Experience in customer service roles is preferred.
Ability to work under pressure and adapt to change.

Responsibilities

Provide first-class customer care via various platforms.
Manage customer communication efficiently and promptly.

Skills

Customer Service

Problem Solving

Written Communication

Teamwork

Adaptability

Education

High School Diploma

Customer Service Training

Tools

Zendesk

Gorgias

Microsoft Office

Shopify

1 week ago Be among the first 25 applicants

This range is provided by Vanquish Fitness. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Vanquish Fitness

Vanquish Fitness was created in 2015 by two school friends, Oliver Maloney and Ruben O’Brien, and is now, not just an apparel brand and online retailer, but one of the fastest growing fitness communities in the world! Our mission is to inspire our colleagues on their pursuit of self defined greatness. Providing the time and resources that our employees need to strive to become Better Than Yesterday.

About the Role

We have an exciting opportunity within our Customer Service Team for someone to join us on a permanent full-time contract after successfully completing a 6-month probationary period, alongside an advanced title of ‘Junior Customer Service Executive’. We are looking for someone with a positive attitude, hardworking ethic and some knowledge within customer service, if you have more experience, then that’s always a bonus!

We are looking for someone who encompasses our values and mission, and is excited about the idea of supporting our customers to have the best experience with our products and within our community. You will be the voice for our customers, so a compassionate, professional, and understanding nature is a must. You should also be a quick thinker, problem solver, team player, who is organised and has excellent written communication. You must be a highly motivated individual and eager to learn and provide the best service.

Duties and Responsibilities

You will be able to provide First Class customer care via Gorgias as well as our Live chat or similar platforms.
Deliver excellent customer service through Zendesk and Live Chat or similar platforms.
Manage all customer communication efficiently and promptly.
Cooperate with couriers daily to resolve shipment issues or delays.
Proactively collaborate with the team to develop solutions for recurring queries or complaints.
Ensure adherence to Vanquish policies and procedures.
Relay relevant customer feedback to the Head of Customer Services and other relevant departments to optimize the customer experience.

Please note: This role may require working 1-2 Saturdays per month, from home.

About You

Computer literacy, including Microsoft Office and Gmail
Fluency in English (written and spoken)
Ability to work well under pressure and adapt to change
A highly motivated individual that is focused on developing, customer service, and using initiative.
Effective team player with a positive, hard-working attitude
Experience with platforms such as Zendesk, Shopify, and social media, including live chat is a plus

Annual apparel allowance

Discounts on everything Vanquish

Attendance to our community events

Free drinks in the office

Quarterly Socials

Hybrid working (2 days from home)

Free Parking

Modern office in the grounds of a beautiful House gardens, perfect for lunch time walks to get your steps in

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Retail Apparel and Fashion

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