Customer Service Assistant

TN United Kingdom; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and modern student accommodation site as a Customer Service Assistant. This dynamic role involves promoting the property, networking with students, and ensuring a 100% occupancy rate. You'll conduct tours, respond to inquiries, and build relationships with local universities, all while providing exceptional customer service. If you thrive in a fast-paced environment and have a friendly approach, this is the perfect opportunity for you to make a significant impact in a stylish new building.

Qualifications

• Friendly and welcoming approach towards students and clients.
• Proficiency in social media and excellent rapport-building abilities.

Responsibilities

• Conduct tours and viewings of the property.
• Respond to inquiries through emails, chat, and phone calls.
• Build relationships with local universities and maintain marketing materials.

Skills

Customer Service

Sales Skills

Social Media Proficiency

Interpersonal Skills

Administrative Skills

Job description

Client:

EllisKnight International Recruitment

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

24c2b65ceb69

Job Views:

10

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Customer Service Assistant

Work with us at one of our client’s luxury student accommodation sites in Leicester.

This is a fantastic opportunity to join a fast-paced and exciting industry. You will be responsible for promoting this stylish new building and networking with local students to achieve 100% occupancy. It is a beautiful, modern, and vibrant site that offers impressive facilities, and you would be the voice and beating heart of the brand.

It is 37.5 hours per week, working from 09:00 am to 17:30 pm.

Key Tasks

• Conducting tours and viewings of the property
• Responding to all new enquiries through all mediums, including emails, online chat, and phone calls, ensuring that these are answered within a timely and professional manner
• Building and maintaining relationships with local universities and sending regular marketing materials and availability updates
• Conducting regular leaflet drops throughout the town and encouraging visitors to the site
• Following up on all interest and exploring all sales opportunities
• Processing new applications within specified timescales
• Keeping up to date with room prices and special offers to provide accurate information to potential residents
• Monitoring competitor activities

Knowledge and Skills

• A friendly and welcoming approach with the ability to cooperate well with all students and clients in a professional, respectful, and friendly manner
• Proficiency with social media, including posting adverts and streaming online on all used social media platforms
• Excellent rapport-building abilities
• Sales-focused and highly proactive approach
• High standards of dress and presentation
• Ability to remain calm during difficult situations or in a busy environment
• Excellent interpersonal skills, including a pleasant telephone manner
• Good administrative skills and proficiency with emails, phones, and various systems
• A positive and enthusiastic attitude with a strong focus on customer service