Customer Service Assistant

East of England Cooperative; Acle, Norwich; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive rates of pay

20% discount in our food stores

22 days holiday (plus bank holidays)

Enhanced family leave and pay

Training and apprenticeship programmes

Discounts across 900+ retailers

Employee wellbeing support

Cycle To Work scheme

Employee Recognition Scheme

Job summary

East of England Co‑operative is seeking a Customer Service Assistant to help our store deliver excellent customer service, ensure product availability and store presentation, and support compliance. You’ll be part of a friendly team that engages with the local community and contributes to the store’s ongoing growth.

The role emphasises flexibility, broad availability including evenings and weekends, and opportunities to develop through training and apprenticeship programmes.

Qualifications

• Friendly and approachable.
• Reliable team player.
• Engaged and self-motivated.
• Willing to learn and adapt.
• Basic numeracy, literacy and IT skills.
• Over 18 years or older to apply.

Responsibilities

• Support the store to deliver high standards of customer service, availability and presentation, compliance, and engagement with the local community.
• Work as part of a diverse team to attract and delight customers every day; support growth and evolution of the business.

Skills

Friendly and approachable

Reliable team player

Engaged and self-motivated

Willing to learn and adapt

Numeracy skills

Literacy skills

IT skills

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more?

Take a look at our job description attached to the bottom of this webpage.

Normal working pattern for this role:

• Working Day
• Shift start/end time
• Friday
• 12 noon - 4pm
• Saturday
• 10am - 8pm

Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends.

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co‑op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award‑winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.