Customer Service Assistant

IKEA; Birmingham; On-site; GBP 12,000 - 14,000; Part time

Job summary

IKEA Birmingham is looking for a Customer Service Assistant to enhance the shopping experience by supporting customers with returns, exchanges, and inquiries. This part-time role offers flexible hours, a competitive hourly rate, and a range of benefits including discounts and life assurance. Ideal candidates will be proactive, customer-focused, and capable of multitasking in a dynamic environment.

Benefits

15% IKEA discount

Life Assurance (4x salary)

Enhanced pension contributions

Free drinks and meals

Interest-free loans

Qualifications

• Proactive and capable of working independently.
• Customer-focused with strong problem-solving skills.
• Computer literate and calm under pressure.

Responsibilities

• Resolve customer complaints efficiently.
• Handle product returns and escalate issues.
• Assist with product assembly and transactions.

Skills

Proactive

Multitasker

Team player

Customer-focused mindset

Computer literate

Calm and patient

Job description

IKEA Birmingham Customer Service Assistant Role

IKEA Birmingham is seeking a Customer Service Assistant to support our customers with returns, exchanges, and inquiries, ensuring a friendly and smooth shopping experience.

What We Offer

1. Start Date: 21st June
2. Hourly rate: £12.60
3. Part-time hours: 12 or 16 hours per week, 3-4 days, with every 4th weekend off; availability for Monday and Friday afternoons (2pm - 6pm) required
4. Flexible working arrangements can be discussed during the interview

Benefits

• 15% IKEA discount and access to discount portal
• Life Assurance (4x salary), enhanced pension contributions, interest-free loans
• Free drinks, salad bar, daily hot meal, and access to subsidised canteen
• Interest-free loans for IKEA products, tech, exercise equipment, memberships, solar panels, and more
• And much more! Full benefits list at: IKEA Benefits

Candidate Requirements

• Proactive, multitasker, team player, capable of working independently
• Customer-focused mindset
• Computer literate
• Calm and patient when handling diverse customer issues

Daily Responsibilities

• Resolve customer complaints efficiently using problem-solving skills
• Handle product returns and escalate issues promptly
• Assist with product assembly and spare parts ordering/exchanges
• Process transactions accurately using the till
• Maintain a safe environment and follow cash handling procedures
• Ensure all products are scanned correctly for availability

Our Commitment to Diversity

We value diverse backgrounds and encourage candidates from all walks of life, including those with disabilities, to apply and feel valued in our workplace.

Application and Recruitment Process

• Please attach an updated CV with your application
• Qualified candidates will complete a value-based questionnaire (20 mins)
• Shortlisted candidates will be invited for a face-to-face, assessment centre, or virtual interview
• For support or adjustments during the process, contact [e-mail]