Customer Adviser

Newcastle Building Society; United Kingdom; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Performance reviews

Mortgage scheme

Car salary sacrifice

Life assurance & income protection

Adviser access to financial services

Discounts

Job summary

Newcastle Building Society is seeking a Customer Adviser to join our customer‑focused team on the high street. In this role you will welcome customers, listen to their needs, and help with everyday banking transactions while building strong relationships.

You will work 35 hours per week, Monday to Friday 9am–5pm with Saturday on a rota, and benefit from a comprehensive training programme and opportunities to grow your career within our mutual society.

Qualifications

• Excellent people skills for building relationships with customers
• Strong listening and empathetic abilities
• Able to work well in a team and support colleagues
• Willing to learn and develop new skills in financial services

Responsibilities

• Greet customers and handle daily transactions at the counter
• Open savings accounts and assist with account opening tasks
• Process customer transactions and cash up at the end of the day
• Support in tills setup each morning and end‑of‑day closing
• Engage with customers to understand needs and provide excellent service

Skills

People skills

Active listening

Team player

Willingness to learn

Job description

Job Posting Title

Customer Adviser

Salary Band

A1 £25,469 - £28,026

Job Description

About the role

Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.

Do you thrive in a face-to-face customer focused environment?

If so, our Customer Adviser role could be the perfect fit for you.

Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.

Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!

But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!

The hours of work are 35 hours per week working Monday - Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).

About You

Being great with people and building relationships with customers are top of your skills list.

Strong listening skills and the ability to empathise are equally as important.

A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.

We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.

In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

About Us

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

• Corporate bonus scheme (on target 5%, up to a maximum 10%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4xsalary)andincomeprotection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 35 hour weekly contract
• 25 days’ annual leave + bank holidays (rises to 30 with length of service)
• The option to buy and sell upto5days’holiday
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Access to a health cash plan through a Medicash scheme
• Access toanemployeeassistanceprogramme
• Free onsite gym at our Cobalt head office and access to discounted gyms
• Two paid volunteering days’ each year
• Cycle to work scheme

Company

Newcastle Building Society