Customer Service Assistant

North Lincolnshire Council; Barton-upon-Humber; On-site; GBP 20,000 - 25,000; Full time

Job summary

Une opportunité passionnante est ouverte pour un Assistant de Service Client à Barton-upon-Humber, offrant un environnement dynamique au sein d'une équipe dédiée. Vous serez en première ligne, assurant un service convivial aux visiteurs tout en gérant les opérations du centre de loisirs. Si vous êtes orienté client et avez une passion pour le bien-être, ce poste vous conviendra parfaitement.

Qualifications

• Expérience en service client ou rôle similaire.
• Compétences organisationnelles et administratives.
• Expérience de la gestion de la caisse souhaitée.

Responsibilities

• Accueillir les visiteurs et fournir un service à la clientèle efficace.
• Répondre aux demandes des clients par téléphone, email et en personne.
• Conseiller les clients sur les options d'adhésion disponibles.

Skills

Excellent communication

Organisational skills

Customer service

Job description

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Customer Service Assistant, Barton-upon-Humber

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Client:

Location:

Barton-upon-Humber, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

752f06e48a47

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

You will join a busy, front of house customer service team to provide a flexible approach to cover and assist the team to ensure both reception areas, phones and other forms of customer contact solutions are staffed in line with business needs. This role would be ideal for you if you are a customer focused individual with a strong interest and/or experience in fitness and wellbeing.

The purpose is to provide a friendly and efficient operation of the front of house service to customers, staff, site visitors including contractors and the general public.

As first point of contact for our leisure centre services you will need to demonstrate excellent interpersonal skills and the ability to communicate with staff, customers and service users alike. You will need a high level of working knowledge of computer systems and possess excellent organisational skills. You will be confident in completing both individual and team tasks and a non-judgmental attitude is essential.

The main duties of the post holder are:

• To provide information, advice and guidance to customers and their queries over the telephone, email and in person.
• To meet and greet visitors to the leisure centre providing a friendly and efficient front of house service.

The postholder will:

• Have sales experience to support and advise customers on membership options available to them and ancillary sales.
• Be pro-active and enthusiastic and able to work on own initiative.
• Will possess excellent communication, administrative and organisational skills alongside reception and administration experience.
• Have experience of cash handling.
• Have excellent customer service skills - polite, courteous and helpful manner.

Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.