Customer Service Apprentice (Finance Shared Service Centre)

United Living Group; Warrington; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading infrastructure and construction company as a Customer Service Apprentice in their Finance Shared Service Centre. Gain hands-on experience while working towards a Level 2 Customer Service Practitioner qualification. The role offers full support and a diverse working environment, with opportunities for personal and professional growth.

Benefits

Career Development

Health and Wellbeing Support

Employee Networks

Health Cash Plan

Pension

Discounts

Personal Support Network

Reward and Award Schemes

Social Value

Qualifications

• Achieve GCSEs in English and Mathematics by Summer 2025.
• Good IT skills and able to use Microsoft Office packages.

Responsibilities

• Liaising with project teams and suppliers to answer queries.
• Creating and maintaining electronic and hard-copy files.
• Updating internal trackers and finance systems.

Skills

Communication

Organisation

Time Management

IT Skills

Education

GCSEs at Grade 9-4/A*-C in English and Mathematics

Tools

Microsoft Office

Job description

Customer Service Apprentice (Finance Shared Service Centre)

• Full-time
• DBS Check Required: No

United Living is a leading infrastructure, construction, and property services company in the UK, comprised of four complementary businesses. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future.

We invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation.

Building a diverse, inclusive, and equal working environment in which everyone is welcomed and encouraged to be themselves, is a commitment we are dedicated to. We believe that having a diverse workforce not only sets us up for success, but it allows for greater opportunities for innovation, adaptability, and wide-ranging capabilities. We empower our people, and our communities, to champion diversity and change every day.

We are a fast-paced, diverse, and hugely ambitious business. We welcome challengers, innovators and people who embrace change to establish yourself in a creative environment that champions freedom of expression and supportsyou in your personal and professional development – because together, we achieve more.

This is an exciting time to join United Living on our Apprenticeship Programme as the business continues to grow and we have a significant order book of secured future projects.

Our Finance Shared Services Centre are responsible for transactional finance processing across the Group including accounts payable, sales invoicing, accounts receivable, and payroll. We are looking for an Apprentice to join the team, and some of your key responsibilities will be:

• Liaising with project teams and suppliers to answer queries and ensure invoices are correct.
• Answering queries from colleagues effectively and with respect
• Creating and maintaining electronic and hard-copy files.
• Updating internal trackers, schedules and the finance system.

As an Apprentice with United Living, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification. You’ll be inspired and stretched professionally, but fully supported by an expert network of colleagues, as you work to build the foundations for a career within United Living, and the construction industry.

As part of your apprenticeship programme you will be enrolled on the Level 2 Customer Service Practitioner Apprenticeship, which will be delivered by our training partner Smart Training and Recruitment. The programme is 15 months long and you will study online, spending one day per week working towards achieving your qualification. This could be attending a virtual classroom lesson or workshop, having 1:1 meeting with your tutor, completing online resources, completing research, or working on evidence to put in your portfolio. You will also meet regularly with your coach and your line manager to ensure you are progressing through your programme as expected. Upon successful completion of your apprenticeship, you will be awarded a Level 2 Customer Service Practitioner and will be eligible to join the Institute of Customer Service as an Individual member at Professional level.

To help you settle into your role, we’ll provide you with a buddy from our apprentice population. They will have some great advice as they were in exactly the same situation as you not so long ago, and you’ll also receive full support from your Line Manager and the Early Careers Team who will help guide you throughout your apprenticeship programme to help you achieve professional success.

In order to be successful in this role, we would like you to have already achieved, or be predicted to achieve in Summer 2025:

• GCSEs at Grade 9-4/A*-C in English and Mathematics (candidates without this will be required to achieve functional skills level 1 during the programme and attempt functional skills level 2).
• Good IT skills and able to use Microsoft Office packages e.g. Outlook, Word, Excel etc.
• Good organisation, time management and communication skills.

You must also be available to start full-time work in September 2025 and have:

• The commitment to live and breathe our company values during your work and studies.
• The motivation and dedication to successfully complete your apprenticeship programme.

We are committed to nurturing your creativity, encouraging the freedom to express yourself and fostering a supportive culture that values both personal and professional development. United Living are on an exciting journey of growth and innovation and our Apprentice programme will provide you with a solid foundation for you to develop your skills for the future and build your career with us.

• Career Development – from the moment you join, you’ll be supported to develop, grow your skill set and progress your career the way you want.
• Cultivate – access to our idea and innovation platform, empowering you to drive positive business change.
• Discounts – access to our leisure and shopping discounts and rewards platform.
• Employee Networks – opportunity to join our organisation wide employee networks such as our Veteran’s Network, Women’s Network, and Young People’s Network which is dedicated to supporting and retaining employees in the early stages of their careers and empowers young employees and future leaders through Continuous Professional Development (CPD), Social Value and Team Building initiatives.
• Health and Wellbeing Support – access to our employee programme which includes access to a virtual GP and Dentist, mental health support and counselling, fitness and nutrition, and financial and legal advice.
• Health Cash Plan
• Payroll Giving – the opportunity to donate regularly from your gross pay to support charities of your choice.
• Pension – you will be eligible to join our pension scheme which we will also contribute to.
• Personal Support Network – you will receive a dedicated buddy and mentor and will join an early careers community of peers that will support you forward every step of the way.
• Reward and Award Schemes – access to our long service awards and above and beyond rewards.
• Social Value – you will be encouraged to support social impact activities each year to support charities and local community organisations.

How to apply

Building a diverse, inclusive and equal working environment in which everyone is welcomed and encouraged to be themselves, is a commitment we are dedicated to. We believe that having a diverse workforce not only sets us up for success, but it allows for greater opportunities for innovation, adaptability and wide-ranging capabilities. We empower our people, and our communities, to champion diversity and change every day.

We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. We are proud to be a disability confident employer and are committed to offering applicants with a disability an interview, if they meet the minimum requirements for the role.

Please contact our Early Careers team at [e-mail] to discuss any access needs, reasonable adjustments or additional application support that may be required at any point during the recruitment process so we can discuss how we can support you.

If you are ready to be part of our expanding team and contribute to our success, please click the I’m interested button and submit an application. We recommend you apply as early as possible.