Business Admin Apprenticeship

The Cornwall College Group; Launceston; On-site; GBP 17,000 - 18,000; Full time

Job summary

Evans Transport is offering an apprenticeship as a Business Administrator apprentice. You will gain hands-on experience while working with the team to support customers and drivers, using our bespoke systems.

The role includes learning established office processes and applying them to real tasks across Cornwall, Devon and nationwide. You will train on IT packages, develop data handling and communication skills, and participate in project activities as you progress through the programme.

Qualifications

• GCSE in Maths required (grade 4/C).
• On-the-job learning through specialist training.
• Apprenticeship combines work and training across Cornwall region.

Responsibilities

• Answering telephone and emails.
• Communicating with drivers.
• Coordinating with depots within the pallet network using bespoke web systems.
• Completing tasks to a high standard and managing deadlines.

Skills

Customer care skills

Analytical skills

Initiative

Education

GCSE Maths (grade 4 / C)

Job description

Closes in 14 days (Monday 17 August 2026 at 11:59pm)

Evans Transport are offering an exciting opportunity to join their team as a Business Administrator apprentice! Gain the knowledge, skills and behaviours to kickstart your career in this unique role. Based in the South West, Evans Transport supports clients across Cornwall, Devon, the wider UK, and remotely nationwide.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answering telephone
• Answering emails
• Communicating with drivers
• Communicating with other depots within the pallet network using bespoke web-based system

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

GCSE in:

• Maths (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Analytical skills
• Initiative

About this employer

• Road Transport
• A family-owned and operated company since 1964, with three generations of the family still actively involved in the business.

Evans Transport have grown organically year on year so progression onto transport planning or customer service roles are all available.

The contact for this apprenticeship is:

CORNWALL COLLEGE

The reference code for this apprenticeship isVAC2000044432.