Customer Service Apprentice

NatWest Group; Manchester; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Apprentice to join their dynamic team in Manchester. This role offers a unique opportunity to gain valuable experience in the financial services sector while receiving comprehensive training and support. As an apprentice, you will engage with customers, helping them navigate their financial arrangements and ensuring they receive exceptional service. With a competitive salary and a range of benefits, this position is perfect for individuals eager to learn and grow in a supportive environment. If you're motivated and ready to embark on a rewarding career, this apprenticeship could be your ideal starting point.

Benefits

Healthcare Benefits

Generous Holiday Entitlement

Retirement Fund Contribution

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to maintain a customer focus and problem-solving mindset.

Responsibilities

• Provide proactive customer service aligned with financial goals.
• Educate customers on banking options and services.

Skills

Communication Skills

Problem Solving

Customer Focus

Interpersonal Skills

Analytical Skills

Education

GCSE Maths and English (A-C)

Job description

Join to apply for the Customer Service Apprentice role at NatWest Group

Join to apply for the Customer Service Apprentice role at NatWest Group

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us in October 2025 as an Apprentice in our Commercial & Institutional - Direct Sales & Relationship Management Team.

• We’ll provide all the technical training you’ll need to be successful in your role
• You’ll complete the externally accredited Senior Financial Services Customer Advisor Level 3 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme please see our FAQs
• Our people are the foundation that success is built on, so we’re passionate about supporting them too. We’ll support you in completing your programme and you’ll be part of our growing community of apprentices
• This job does not meet Skilled Worker visa sponsorship requirements
  
  
  

We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us

What you'll do

As a Customer Service Apprentice within our Commercial & Institutional - Direct Sales & Relationship Management Team you will :

• Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.
• Provide outstanding customer service and help the organisation to achieve its goals
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified
  
  
  

What you’ll learn

Taking on an apprentice role could be a fantastic starting point or change for your career. You’ll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings

Your learning journey will include:

• An understanding of how your organisation fits within the financial services industry
• Knowledge of how the financial services’ legal and regulatory framework operates and how this applies to your role
• Understanding and fulfilling your customers’ needs
• Developing strong, effective relationships with your colleagues
• Analysing and solving problems within regulatory guidelines and your company’s policies
• Growth in your role and continuous improvement and development
  
  
  

The skills you'll need

We’re looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You’ll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.

You’ll also need:

• The ability to maintain a strong customer focus
• An innovative and creative mindset
• Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions
• An analytical, numerate, and logical skillset with the ability to adapt well to change
• Good planning and organisational skills with the ability to prioritise and manage your time effectively
  
  
  

What else you need to know

An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study.

If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.

Eligibility

It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you didn’t manage to achieve the desired grades or cannot provide evidence of your qualifications, then we’ll support you during your apprenticeship.

How we'll reward you

You’ll join on a competitive salary of £25,020.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 25 days, plus bank holidays
• A monthly contribution to your retirement fund
  
  
  

To find out more about the benefits we offer, check out our rewards and benefits page.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

Referrals increase your chances of interviewing at NatWest Group by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 4 weeks ago

Old Trafford, England, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 3 days ago

Customer Service Agent - PART TIME - UK - 25

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 3 months ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 1 week ago

Salford, England, United Kingdom 3 weeks ago

Salford, England, United Kingdom 4 weeks ago

Northwich, England, United Kingdom 2 weeks ago

Greater Manchester, England, United Kingdom 1 week ago

Customer Service Representative / Manchester / Fintech

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Bredbury, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 3 weeks ago

Customer Experience Specialist, Home Delivery (Part Time with Full Time opportunity) - Manchester

Manchester, England, United Kingdom 3 months ago

Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 6 months ago

Salford, England, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 19 hours ago

Manchester Area, United Kingdom 4 days ago

Manchester, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.