Customer Service Apprentice

NatWest Group; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their apprenticeship program in Direct Sales & Relationship Management. This opportunity offers comprehensive training and mentorship, enabling you to develop essential skills in the financial services sector. As an apprentice, you will engage with customers, helping them navigate banking options and achieve their financial goals. With a competitive salary and benefits, including flexible working arrangements, this role is perfect for those eager to learn and grow in a supportive environment. Join a community that values development and innovation!

Benefits

Healthcare

25 days holiday plus bank holidays

Monthly retirement fund contribution

Flexible working options

Hybrid working

Qualifications

• Passionate about learning and motivated to succeed.
• Strong communication and interpersonal skills to build relationships.

Responsibilities

• Provide proactive service to help customers meet financial goals.
• Deliver outstanding customer service and support organizational goals.

Skills

Customer Focus

Problem-Solving Skills

Strong Communication Skills

Interpersonal Skills

Analytical Skills

Organizational Skills

Education

GCSE Grade A-C or Level 4 in Maths and English

Job description

Join us in October 2025 as an Apprentice in our Commercial & Institutional - Direct Sales & Relationship Management Team at NatWest Group.

This role is based in the United Kingdom, and all work must be carried out within the UK.

Job Description

We’ll provide all the technical training needed to succeed. You’ll complete the externally accredited Senior Financial Services Customer Advisor Level 3 apprenticeship, opening excellent career prospects. We support your development and will help you complete your programme as part of our growing community of apprentices.

This job does not meet Skilled Worker visa sponsorship requirements.

What you'll do

• Provide proactive and reactive service to ensure customers meet their financial goals.
• Deliver outstanding customer service and support organizational goals.
• Educate customers on banking options to suit their needs.
• Complete processes accurately and compliantly, ensuring a positive customer experience.
• Take appropriate actions to deliver good outcomes, reviewing and addressing gaps as needed.

What you’ll learn

You will receive guidance, training, and mentoring to reach your potential, with goals set by your line manager. Your learning will include understanding the financial industry, legal and regulatory frameworks, customer needs, relationship building, problem-solving within guidelines, and continuous development.

The skills you'll need

We seek individuals passionate about learning, motivated, with strong communication and interpersonal skills, and the ability to build relationships at all levels. You should have:

• A strong customer focus.
• An innovative mindset.
• Problem-solving skills, proactive attitude, and solution-oriented thinking.
• Analytical, numerate, and adaptable to change.
• Good planning and organizational skills.

Additional information

This apprenticeship is suitable for candidates with little or no prior qualifications or experience in the field. Overqualification may disqualify you from the programme. Evidence of GCSE Grade A-C or Level 4 in Maths and English is preferred but not mandatory; support will be provided if not achieved.

You will receive a competitive salary of £25,020, along with benefits including healthcare, protection, a holiday entitlement of 25 days plus bank holidays, and a monthly contribution to your retirement fund. For more details, visit our rewards and benefits page.

Our flexible working options, including hybrid working and flexible hours, are designed to help our people thrive.