Customer Service and Sales Advisor

Relay Direct; Luton; On-site; GBP 20,000 - 28,000; Full time

Job summary

Relay Direct Ltd creates measurable growth for client brands through conversations that happen in person. You will join a supportive campaign team and gain practical exposure across customer engagement, sales and marketing.

A typical day may include welcoming and engaging customers in a friendly, professional manner, listening carefully, answering questions and explaining available options. Resolve straightforward concerns and escalate when appropriate, identify suitable sales opportunities

Qualifications

• Experience in customer service, hospitality or retail is helpful but not required.
• Good listening and clear verbal communication.

Responsibilities

• Welcome and engage customers in a friendly, professional manner.
• Listen carefully, answer questions and explain available options.
• Resolve straightforward concerns and escalated when appropriate.
• Identify suitable sales opportunities without compromising service.
• Represent client brands accurately and responsibly.

Skills

Customer service

Active listening

Communication skills

Job description

Create positive customer experiences while helping people understand products, services and campaign offers.

The opportunity

At Relay Direct Ltd, we create measurable growth for client brands through conversations that happen in person. You will join a supportive campaign team and gain practical exposure across customer engagement, sales and marketing.

A typical day may include

• Welcome and engage customers in a friendly, professional manner
• Listen carefully, answer questions and explain available options
• Resolve straightforward concerns and escalated when appropriate
• Identify suitable sales opportunities without compromising service
• Represent client brands accurately and responsibly

You’ll do well here if you are

• A patient, personable and customer-first approach
• Good listening skills and clear verbal communication
• Confidence working with targets while maintaining service quality
• Customer service, hospitality or retail experience is helpful but not required

Rewards and development

• Ongoing coaching and practical development
• Progression based on results, reliability and demonstrated capability
• Team recognition, incentives and selected travel opportunities

OTE is an indication of potential performance-based earnings and is not guaranteed. Actual earnings depend on individual results.

BASE: CentralMilton Keynes

WORKING PATTERN: Full-time, Monday–Friday

START: Immediate availability preferred

Relay Direct Ltd welcomes applications from candidates of all backgrounds.