Customer Service & Sales Advisor — Growth & Perks

Relay Direct; Luton; On-site; GBP 20,000 - 28,000; Full time

Job summary

Relay Direct Ltd creates measurable growth for client brands through conversations that happen in person. You will join a supportive campaign team and gain practical exposure across customer engagement, sales and marketing.

A typical day may include welcoming and engaging customers in a friendly, professional manner, listening carefully, answering questions and explaining available options. Resolve straightforward concerns and escalate when appropriate, identify suitable sales opportunities

Qualifications

• Experience in customer service, hospitality or retail is helpful but not required.
• Good listening and clear verbal communication.

Responsibilities

• Welcome and engage customers in a friendly, professional manner.
• Listen carefully, answer questions and explain available options.
• Resolve straightforward concerns and escalated when appropriate.
• Identify suitable sales opportunities without compromising service.
• Represent client brands accurately and responsibly.

Skills

Customer service

Active listening

Communication skills

Job description

Relay Direct Ltd creates measurable growth for client brands through conversations that happen in person. You will join a supportive campaign team and gain practical exposure across customer engagement, sales and marketing.

A typical day may include welcoming and engaging customers in a friendly, professional manner, listening carefully, answering questions and explaining available options. Resolve straightforward concerns and escalate when appropriate, identify suitable sales opportunities