Customer Service and Office Manager

Henderson Brown Recruitment; Worcester; On-site; GBP 35,000 - 40,000; Full time

Job summary

A growing packaging business is seeking a Customer Service & Office Manager to oversee daily operations and lead a small team. This role demands strong organizational skills and the ability to foster relationships across sales and supply chain, all while ensuring excellent customer service. Join a company known for its inclusive culture and commitment to continuous improvement.

Qualifications

• Experience in customer service, office operations, or similar.
• Ideally from a packaging or FMCG background.
• Highly organised and confident handling multiple priorities.

Responsibilities

• Overseeing the office, facilities, and general admin.
• Leading a small on-site team and managing customer relations.
• Handling customer orders, enquiries, artwork, and quotations.

Skills

Communication

Project Management

Problem Solving

Job description

Customer Service & Office Manager

Location: Worcestershire

Hours: Office-based, Monday to Friday, 8am to 5pm

Salary: £35,000 to £40,000

Type: Full-time, Permanent

Joining a growing packaging business where customer care and operational excellence go hand in hand.

We're looking for an organised Customer Service Manager to lead the day-to-day running of the office and be part of the packaging operations management team. You'll oversee a small, friendly team, working closely with colleagues across Sales, Supply Chain, and the wider packaging group.

This is a hands-on, people-focused role where your ability to stay organised, solve problems, and build strong relationships will make a real impact.

What You'll Be Doing:

• Overseeing the office, facilities, and general admin
• Leading and supporting a small on-site team
• Acting as a key contact for customers, suppliers, and internal teams
• Managing sample requests, label stock, and general supply
• Working with Sales and Supply Chain to ensure excellent service
• Handling customer orders, enquiries, artwork, and quotations
• Supporting marketing activities and commercial projects

What We're Looking For:

• Experience in customer service, office operations, or similar
• Ideally from a packaging or FMCG background
• A positive team player with a hands-on approach
• Strong communicator with solid project management skills
• Highly organised and confident handling multiple priorities

Why Join?

You'll be responsible for managing a small site but will be part of a broader packaging team. We pride ourselves on our inclusive culture, low staff turnover, and focus on continuous improvement.

If you're looking for a role where you can take ownership, make a difference, and be part of a supportive and ambitious team, we'd love to hear from you.