Customer Service and Administration Assistant (Family Law Paralegal)

amicable divorce; London; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading company in family law is seeking a Customer Service and Administration Assistant (Family Law Paralegal) to support clients through their separation process. The role involves clear communication, administrative duties, and requires a background in family law, emphasizing empathy and detail orientation.

Benefits

Private healthcare insurance

Group life assurance

Employee assistance program

Pension scheme

28 days holiday plus bank holidays

Cycle to work scheme

Company laptop

Qualifications

• Experience in divorce and financial remedy proceedings in England and Wales.
• Fluent in English and comfortable in a tech-driven environment.
• Ability to work independently and manage workload effectively.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Process correspondence from HMCTS and liaise with Courts.
• Input customer data accurately into platforms.

Skills

Emotional intelligence

Communication

Attention to detail

Organizational skills

Education

Experience as a family law paralegal

Job description

Customer Service and Administration Assistant (Family Law Paralegal)

Join us to apply for the Customer Service and Administration Assistant (Family Law Paralegal) role at Amicable Divorce.

About Us

Our mission is to transform the way people end relationships in a kinder and better way, helping couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers in working with couples, we've shaped the landscape of no-fault divorce and helped thousands untie the knot amicably.

We are growing. Our innovative, tech-enabled, and digital approach to divorce, separation, and co-parenting helps thousands of couples to separate positively, focusing on emotional well-being while reducing costs.

Amicable promotes a collaborative culture and is rapidly expanding to meet demand and legislative changes. Our values—Kindness, Trust & Professionalism, and Customer Focus—bring our purpose to life and make our work unique. We are proud to be part of the Octopus Group.

About The Role

We seek a knowledgeable and empathetic Family Law Paralegal to support our customers as a Customer Service and Administration Assistant. You will facilitate the progress of their separation process, providing guidance, clarity, support, and efficiency throughout.

This role requires working from our East Sheen office (SW14 8AE) Monday to Friday. After three months, a hybrid working model (three days in the office, two days remote) will be available on a rota basis.

Key Responsibilities

• Communicate clearly and empathetically via phone, email, and chat to address customer questions and concerns, responding promptly and professionally.
• Answer general customer queries related to the legal divorce process and financial remedy orders by consent.
• Process correspondence from HMCTS and liaise with Courts and Tribunals Service Centre for case updates.
• Accurately input customer data into our platforms.
• Handle incoming/outgoing post and perform other administrative duties as required.

About You

• Experience as a family law paralegal, especially in divorce and financial remedy proceedings in England and Wales.
• High emotional intelligence and ability to support clients in stressful situations.
• Comfortable working in a tech-driven, customer-focused environment.
• Exceptional accuracy and attention to detail.
• Strong communication skills, confident in engaging with customers and adapting to their communication styles.
• Fluent in English.
• Ability to work independently, taking responsibility for your workload.
• Excellent organizational skills and attention to detail.
• Proactive, flexible, and team-oriented.
• Right to work in the UK.

Compensation, Perks & Benefits

• Salary: £28,000 to £30,000 per annum, depending on skills and experience.
• Private healthcare insurance.
• Group life assurance.
• Employee assistance program.
• Pension scheme (after three months).
• 28 days holiday plus bank holidays.
• Cycle to work scheme.
• Company laptop.

We value diversity and are committed to creating an inclusive environment that supports growth and development for all employees.