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High Cost Medicines and Homecare Administrative Assistant

Chelwest

London

On-site

GBP 24,000 - 30,000

Full time

Yesterday

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Job summary

A leading hospital in London is seeking a High Cost Medicines and Homecare Administrative Assistant to support the pharmacy team. The role involves processing prescriptions, maintaining databases, and ensuring effective communication with clinical teams. Ideal candidates will possess strong customer care skills and administrative experience, contributing to a high-quality service in a dynamic healthcare environment.

Qualifications

Experience in customer care and administrative roles is beneficial.
Ability to communicate effectively with clinical and non-clinical teams.
Familiarity with homecare processes is a plus.

Responsibilities

Support the Lead Divisional Pharmacist with homecare prescriptions.
Maintain the homecare database and process invoices.
Provide a high-quality customer care service.

Skills

Customer Care

Communication

Administration

High Cost Medicines and Homecare Administrative Assistant

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High Cost Medicines and Homecare Administrative Assistant

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To provide support to the Lead Divisional Pharmacist for Clinical Commissioning and Homecare (LDPCCHC) and Team Lead High Cost Medicines and Homecare (TLHCMHC) and ensure that all homecare prescriptions and invoices are processed efficiently.

To assist with administration duties as requested by the LDPCCHC and TLHCMHC. Duties could include supporting development/update of specific operating procedures (SOPs)

To maintain the homecare database accurately and in a timely manner and to escalate any issues with the database to the TLHCMHC.

The Post Holder Will Provide a High Quality Customer Care First Point Of Contact Service With Clinical And Non-clinical Teams Across Both Sites In Relation To Prescriptions, Invoices Or Any Other Issue Relating To The Home Delivery Of Medicines. The Types Of Person The Post Holder Will Be Communicating With Are

Clinicians (Doctors, Nurses, Pharmacists)
Finance staff
Homecare provider staff
Patients and relatives

To provide support with patient experience activities. Duties could include supporting audits relating to patient satisfaction.

Contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.

Support the organisation in achieving the vision of excellence in everything we do by promoting equal opportunities, fairness, equity and inclusion through best practice working.

To follow all homecare policies and procedures to enable the day-to-day running of the homecare office. To feedback and update in line with changes to systems as directed by the TLHCMHC.

Open and organise post and action appropriately as agreed with the TLHCMHC.

Prioritise prescriptions sent to the homecare team during the day and escalate urgent prescriptions to the homecare providers communicating via email and telephone.

Process all Homecare prescriptions through the WellSky (formally JAC) system on a daily basis.

Upload prescriptions on to the Homecare administration system.

Be able to resolve prescription queries and follow through communications with the appropriate clinical teams by liaising with:

Clinical pharmacist
Specialist nurse
Prescribers
Relevant homecare provider staff

Answering homecare telephone in a professional manor and eliciting all necessary information to address any query.

Liaising with homecare providers and patients to ensure deliveries are made within the appropriate timeframe.

Receive invoices for Homecare via Pharmacy JAC system, process for payment by finance and maintain records of invoices processed. Monitor expenditure against anticipated recruitment schedules.

Regular checking of generic homecare email and escalating problems/queries.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details / informal visits contact: Name: Ryan Raffoul Job title: Team Lead - High Cost Medicines and Homecare Email address: ryan.raffoul@nhs.net Telephone number: 020 331 55139

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative
Industries
Hospitals and Health Care

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