Customer Service Analyst

JR United Kingdom; Burgess Hill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading life sciences recruiter is seeking a Customer Service Analyst to provide in-person IT support in Burgess Hill. The role involves resolving user issues, collaborating with team members, and maintaining a calm approach. Training will be provided, and the ideal candidate should have a background in customer service and IT support.

Qualifications

• Experience with customer service and IT support is beneficial.
• Strong problem-solving and communication skills.
• Ability to work well in a team.

Responsibilities

• Offer direct support to users to solve IT problems.
• Use systems to log and track user issues.
• Identify and report recurring problems.

Skills

Problem-solving

Communication

Teamwork

Customer service

Job description

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Are you a dedicated individual with expertise in IT and a passion for customer service? This job role is your next perfect challenge!

Hobson Prior is seeking a Customer Service Analyst to provide in-person support to users, helping them resolve IT issues quickly and effectively. Your role involves using problem-solving skills and maintaining a calm and empathetic approach. Training will be provided for specific systems, but familiarity with common platforms is helpful.

Please note that to be considered for this role, you must have the right to work in this location.

Responsibilities:

• Offer direct support to users to solve IT problems.
• Use systems to log and track user issues.
• Identify and report recurring problems.
• Collaborate with team members to ensure success.
• Assist with setting up and upgrading computers.

Key Skills and Requirements:

• Experience with customer service and IT support is beneficial.
• Strong problem-solving and communication skills.
• Ability to work well in a team.
• Willingness to learn new technical skills.

For more information, please contact Mandi Cakwe.

If you are interested in applying for this exciting opportunity, please click 'Apply' or visit the 'Contact Us' page to speak with one of our specialists.

Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.

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