Customer Service Agent - QuickSTAT

Kuehne+Nagel; Slough; On-site; GBP 22,000 - 28,000; Full time

Job summary

Kuehne+Nagel seeks a Customer Service Agent in Slough to join their Global Life Science Logistics team. You'll assist clients with consignment preparation and ensure smooth operations while providing excellent customer support and compliance with regulations. Attractive employee benefits and career growth opportunities await you.

Benefits

Competitive wages

Private medical insurance

Contributory pension scheme

Life assurance

Income protection

Employee assistance program

Discounts through Route 2 Rewards scheme

Career growth opportunities

Qualifications

• Experience in customer service roles.
• Understanding of logistics and international shipping.
• Knowledge related to temperature-controlled shipments.

Responsibilities

• Processing orders and managing client communications.
• Monitoring consignments and ensuring compliance.
• Providing updates on shipping statuses and resolving issues.

Skills

Excellent customer service

Understanding of courier operations

Knowledge of world geography

Understanding of temperature-controlled packaging

Knowledge of regulations for pharmaceutical import/export

Ability to operate under pressure

Job description

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Customer Service Agent - QuickSTAT, Slough

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Client:

Location:

Slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c2c70d3fe42c

Job Views:

13

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

JOB DESCRIPTION We're looking for you! QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company, is seeking a new team member to join our international team.

Your Role

As a Customer Service Agent, you will assist clients in all phases of consignment preparation. You will handle and monitor client activities, ensuring compliance with company policies, and oversee live network activities, ensuring adherence to rate structures and pricing policies. Collaboration with other departments is essential to maximize client satisfaction.

Your Responsibilities

1. Processing consignment orders from clients via email, telephone, and Quickonline portal, including routing, service classification, deadline setting, and job order printing.
2. Managing green light approvals for consignments destined outside the EU.
3. Providing clients with status updates, including flight and customs delays, proof of deliveries, additional charges, and resolutions.
4. Monitoring client emails via shared mailboxes.
5. Ensuring compliance with company policies and procedures.
6. Calculating and arranging temperature-controlled packaging and logger supplies.
7. Tracking consignments and updating clients throughout transit. Processing daily reports and manifests.

Your Skills and Experiences

• Excellent customer service and telephone manner.
• Understanding of courier and freight operations, including import/export, warehouse, and transport.
• Good knowledge of world geography.
• Understanding of temperature-controlled packaging solutions.
• Knowledge of regulations related to pharmaceutical import/export.
• Awareness of different time zones and transit milestones.
• Ability to operate under pressure.
• Flexibility for overtime and holiday cover.

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Good Reasons to Join

Quick Group offers competitive wages, private medical insurance, contributory pension scheme, life assurance, and income protection. Employees enjoy discounts through our Route 2 Rewards scheme, covering groceries, holidays, dining, and more. We care for our colleagues and their families with our employee assistance program, providing 24/7 GP, legal, financial advice, and mental health support. Joining Kuehne + Nagel offers extensive career growth opportunities.