Customer Service Agent: Fast First-Call Resolutions & Orders
Breedon Group plc
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Benefits offered by this job
Job summary
Breedon Group plc is seeking a Customer Service Agent at Dowlow Quarry & Asphalt Plant in Buxton to join the Concrete Distribution team. You will focus on delivering excellent customer service and supporting the Central region, handling orders and coordinating with haulage partners.
The role is permanent and full-time on-site, with a tailored salary and a range of benefits designed to support you and your family, including pension, holiday entitlement, life assurance and career development
Qualifications
- KPI-driven performance and continuous improvement mindset.
- Positive attitude and resilience under pressure.
- Flexible and adaptable to business needs and cross-functional work.
- Strong time management and adherence to procedures.
Responsibilities
- Provide excellent customer service and support to the Central region.
- Input and manage orders accurately on Excalibur system and shipping sheets.
- Aim for first-call resolution and timely responses to inquiries and complaints.
- Communicate effectively with commercial, production and haulage partners.
Job description
Breedon Group plc is seeking a Customer Service Agent at Dowlow Quarry & Asphalt Plant in Buxton to join the Concrete Distribution team. You will focus on delivering excellent customer service and supporting the Central region, handling orders and coordinating with haulage partners.
The role is permanent and full-time on-site, with a tailored salary and a range of benefits designed to support you and your family, including pension, holiday entitlement, life assurance and career development
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