Customer Service Agent

Dnata Travel Group; United Kingdom; On-site; GBP 20,000 - 27,000; Full time

Job summary

Join Dnata Travel Group as a Passenger Services Agent at Gatwick Airport. Become the face of exceptional service, ensuring every traveler's journey is memorable. This full-time role offers a dynamic environment, where you will utilize your customer service skills and engage with diverse passengers daily.

Benefits

Develop skills in the aviation sector

Dynamic work environment

Qualifications

• Experience in customer-facing roles is preferred.
• Excellent communication skills are essential.
• Flexible approach to working variable shift patterns.

Responsibilities

• Welcoming passengers at check-in and managing baggage efficiently.
• Assisting with travel documents and ensuring smooth boarding experiences.
• Providing outstanding customer service in a fast-paced environment.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

Embark on a Sky-High Career: Passenger Services Agent, Gatwick airport

Are you ready to be the face of exceptional service? Join our team as a Passenger Service Agent and help create unforgettable journeys for travellers from around the globe. The ideal candidate: thrives in a fast-paced environment and has customer service skills that soar above the rest. They possess the ability to stay calm under pressure and enjoy working with a diverse team and passenger base.

Your Flight Plan Includes

• Welcoming passengers with a warm smile at check-in
• Navigating the complexities of travel documents with eagle-eyed precision
• Mastering the art of efficient baggage handling and weight management
• Transforming travel hiccups into smooth experiences
• Ensuring passengers board their flights safely and on time
  
  

Job Requirements

• Previous experience of primarily working within Customer Services ideally in a customer facing role
• A good working knowledge of various check-in systems is desirable
• Excellent communication skills
• Courteous, patient and understanding
• The successful candidate will need flexible approach to working variable shift patterns
• Basic computer system skills
• Security Aware
• Fluent spoken and written English
  
  

Why join dnata?

• Be part of creating positive memories for thousands of travellers
• Develop valuable skills in the exciting world of aviation
• Enjoy a role that offers something new every day
  
  

Are you ready to elevate your career and make a real difference in people's travel experiences? We want to hear from you, apply now and let your career take off at Gatwick Airport!

With you on board, we can help to achieve dnata's Vision, Mission and Values.

Our diverse, global teams have this vision at heart. Every day we're defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish. We can be the world's most admired air services provider.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Airlines and Aviation

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