Customer Service Agent

Skytanking Holding GmbH; Tornagrain; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading ground handling services provider at Inverness Airport as a customer service agent. This role involves processing passengers, managing check-ins, and assisting during arrivals. Applicants should be dedicated, adaptable, and keen on customer interaction, with on-the-job training provided to ensure success.

Benefits

Comprehensive on-the-job training

Uniform provided

Free on-site parking

Additional leave entitlements

Employee Assistance Program

Responsibilities

• Processing customers at the check-in desk and handling travel documentation.
• Assisting customers with flight boarding and arrivals.
• Performing office duties, including telephone inquiries and flight administration.

Skills

Adaptability

Team Player

Attention to Detail

Tech Proficiency

Resilience Under Pressure

Job description

Who we are

Skytanking Aviation Services Inverness Ltd offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage, and aircraft handling.

Your tasks

• Processing customers at the check-in desk: tagging baggage, checking travel documentation (passports & visas), seat allocation, issuing boarding passes, collecting airline fees. Fully familiar with airline policies and procedures.
• Flight boarding: checking boarding passes, ensuring hand baggage complies with airline regulations.
• Flight arrivals: assisting customers from aircraft to terminal, handling queries including misplaced bags.
• Office duties: telephone inquiries, flight administration, updating flight information screens.

Your profile

We seek dedicated, service-oriented individuals enthusiastic about customer-facing roles. Prior experience is preferred but not mandatory; training will be provided.

Essential Skills and Attributes

• Adaptability: flexible in a dynamic environment.
• Team Player: effective collaboration skills.
• Attention to Detail: accuracy in handling passenger details and operational tasks.
• Tech Proficiency: comfortable with computer systems.
• Resilience Under Pressure: perform calmly in high-pressure situations.

Shift Pattern

This role involves shift work, including weekends and bank holidays. You must be flexible to work varied shifts of 37.5 hours per week, including early starts (around 4:30 am) and late finishes (around 10:30 pm). Shifts may include early/late hours with shift allowances.

Requirements

• Provide 5 years of checkable references for background verification.
• Submit a clear criminal record check (Basic Disclosure Scotland).
• Right to work in the UK.
• Driving license and access to a vehicle are essential.

We offer you

We are committed to a supportive work environment. Benefits include:

• Comprehensive on-the-job training.
• Uniform provided.
• Free on-site parking.
• Additional leave entitlements.
• Employee Assistance Program.