Customer Service Agent

Auxillis; Portsmouth; On-site; GBP 27,000 - 32,000; Full time

Job summary

Auxillis seeks a Customer Service Agent to deliver top-notch service to customers, coordinating vehicle management and customer queries in a busy branch setting. Candidates will benefit from comprehensive training and a variety of employee perks, including bonuses and well-being services, enhancing their work experience and development opportunities.

Benefits

Quarterly bonus scheme

24-26 days of annual leave plus public holidays

Free life assurance (2x salary)

Well-being services (24/7 GP service, mental health support)

Exclusive vehicle-leasing schemes

Pension & save-as-you-earn share scheme

Benefits App with retailer discounts

Wagestream App for pay control and financial coaching

Qualifications

• Required to have a Full UK or EU Driving Licence.
• No prior vehicle rental experience needed; induction training provided.
• Calm, can-do attitude essential.

Responsibilities

• First point of contact for customers, ensuring excellent service delivery.
• Administer customer accounts and manage daily vehicle movements.
• Resolve rental queries efficiently.

Skills

Customer Service

Administration

Multitasking

Education

Full UK or EU Driving Licence

Job description

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Customer Service Agent

Reference: JUN20252761

Expiry date: 14:40, Thu, 17th Jul 2025

Location: Portsmouth

Benefits: Superb

Salary: £27745.29pa + bonus
Weekly Hours: 42.5 hours / week Monday to Friday, plus weekend work on a rota

We’re here to keep people moving, that’s what we do.

As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Auxillis

An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Auxillis, we offer:

Of course, a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme
• Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
• free life assurance (2 x your salary)
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
• Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we're trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.