Customer Service Agent

Auxillis; Crawley; On-site; GBP 28,000 - 33,000; Full time

Job summary

Auxillis, a leader in vehicle rental solutions, seeks a Customer Service Agent in Crawley. This role involves enhancing customer experiences by managing bookings and operations in a busy branch environment. With extensive training and a focus on teamwork, Auxillis offers a competitive salary, a quarterly bonus scheme, and numerous benefits to support your well-being and professional growth.

Benefits

Quarterly bonus scheme

24 days annual leave

Free life assurance

Well-being services

Colleague vehicle-leasing schemes

Pension and save-as-you-earn share scheme

Benefits App for discounts

Wagestream Financial Wellbeing app

Qualifications

• No previous industry experience required, but customer service know-how essential.
• Administration skills and a Full UK or EU Driving Licence needed.

Responsibilities

• Manage customer needs to ensure vehicles are available.
• First point of contact for customers, delivering great service.
• Oversee daily vehicle movements in and out of branch.

Skills

Customer service

Administration

Multitasking

Can-do attitude

Job description

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Customer Service Agent

Reference: JUN20252866

Expiry date: 11:21, Fri, 18th Jul 2025

Location: Crawley

Benefits: superb

Salary:£28,144 pa + bonus up to £1,407 pa OTE
Weekly Hours: 42.5 hours / week

As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.

As a Customer Service Agent, you expertly bring to life the Auxillis experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Auxillis

Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Auxillis, we offer:

Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (up to £1,407 pa OTE)
• 24 days annual leave rising to26 days with service(+ bank holidays) and an extra day’s leave to celebrate your birthday
• free life assurance
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few
• We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Auxillis are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

And we’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.