Customer Service Agent

Meridian Business Support; Kingswood; Remote; GBP 10,000 - 40,000; Full time

Job summary

A leading UK organisation is hiring Customer Support Agents for an 8-week contract. This remote role offers £13.19 per hour with responsibilities that include managing patient queries and records. Suitable candidates should have experience in customer service and strong organizational skills. Apply now to join a supportive team dedicated to providing high-quality patient experiences.

Qualifications

• Experience as a Customer Service Agent or Advisor is required.
• Professional and empathetic demeanor necessary.
• Ability to handle sensitive conversations.

Responsibilities

• Serve as the first contact for patients and families.
• Manage appointment bookings and patient journeys.
• Maintain accurate patient records.

Skills

Empathy

Organizational skills

Communication skills

Tools

Salesforce

Job description

Overview

We are currently recruiting on behalf of a leading UK organisation for Customer Support Agents.

This Customer Service Agent position is an 8 week contract working from home with £13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm and will be expected to undergo a DBS Check.

Responsibilities

As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities:

• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

Qualifications

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills

How to apply

If you would like to hear more about this Customer Service Agent role please apply today!!!