Customer Service Agent

Marston Holdings Limited; Inverness; On-site; GBP 20,000 - 27,000; Full time

Job summary

Marston Holdings Limited is seeking a Customer Service Advisor to join their contact centre team in Inverness. In this role, you will provide support across various channels, ensuring a high-quality service. Following 6 weeks of in-office training, the role will transition to remote work, offering flexibility and opportunities for career development.

Benefits

25 days annual leave plus bank holidays

Enhanced Maternity and Paternity Package

Staff benefits for shopping, travel, and wellbeing

Qualifications

• Experience in a fast-paced customer service role.
• Strong verbal and written communication skills.

Responsibilities

• Handle inbound and outbound calls with care.
• Respond to written enquiries accurately.
• Resolve queries and process payments.

Skills

Communication skills

Customer service experience

Attention to detail

Time management

Empathetic approach

Job description

Customer Service Advisor

Inverness

Are you passionate about helping others and looking to build a meaningful career?

We are looking forCustomer Service Advisorto join our friendly contact centre team. In this role, you will support members of the public across a variety of channels: over the phone, email, and in writing — always providing clear, fair, and professional support.

About the role:

As a Customer Service Advisor, you will be working in one of several specialist teams, which might include reviewing evidence, responding to letters, handling calls, or assessing video footage — all while following guidelines and making sure every customer gets the right help.

This role will become remote after 6 weeks training in our Inverness office. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

What you will be doing:

• Handling inbound and outbound calls with care and clarity
• Responding to written enquiries with concise, evidence-based replies
• Processing payments and resolving queries
• Logging interactions accurately across systems
• Contributing to a supportive, high-performing team environment

What we are looking for:

• Strong communication skills – both verbal and written
• Customer service experience in a fast-paced setting
• Confidence using multiple IT systems
• A calm, empathetic, and solutions-focused approach
• Attention to detail and excellent time management

What's in it for you?

• Hours: Great work life balance and only working 1 in 3 Saturdays!
• Monday to Friday, working shifts between 8am - 8pm
• Office based for the initial 6 weeks training period, then fully remote.
• Contract: Full time or part time hours available
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply....

A bit about us:

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

INDHP