Customer service agent

ADECCO; Harlow; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading company is seeking a Customer Service Agent in Harlow. The role involves handling customer inquiries professionally, ensuring accurate information in their systems, and providing solutions to problems. With a competitive salary and various perks like a gym contribution and employee discounts, it's a great opportunity for those looking to grow in a vibrant work environment.

Benefits

Gym Contribution

Cycle to Work Scheme

Long Service Awards

Employee Discount Scheme

Employee Assistance Programme

Death in Service Benefit

Company events/lunch in the office

Eye-Care Vouchers

Referral Scheme

Fruit Delivery Wednesdays

Dress down Fridays

Responsibilities

• Dealing with both inbound and outbound calls professionally.
• Helping customers solve problems with suitable solutions.
• Handling account queries and liaising with departments.
• Updating CMS System for accurate information.
• Setting up payment arrangements as required.

Skills

Professional communication

Problem solving

Time management

Job description

Customer Service Agent

Location- Harlow ( Office based)

Salary- £24,570 plus bonus

Hours- Monday - Friday (Shifts- 8am-4pm, 10am-6pm)

Rapidly growing business with great career progression opportunities.

Do you want to work for a rapidly growing, successful, business who nurture a fresh and modern approach in how they manage their customer needs?

Our clients organisation, they believe in taking care of their team. Here are some of the fantastic perks you can enjoy:

• Gym Contribution


• Cycle to Work Scheme: Pedal your way to work and save money.


• Long Service Awards: We value loyalty and recognise commitment.


• Employee Discount Scheme: Enjoy discounts on various products and services.


• Employee Assistance Programme: Support for your well being at work and home.


• Death in Service Benefit: Peace of mind for you and your loved ones.


• Company events/ lunch in the office!


• Eye-Care Vouchers


• Referral Scheme: Earn rewards for referring great talent.


• Fruit Delivery Wednesdays: Enjoy fresh fruit delivered to the office!


• Dress down Fridays!: Come to work in comfort while looking professional.

Duties:

• Dealing with both inbound and outbound calls in a professional and polite manner (please note this is NOT a sales or cold calling role).


• Helping the customers solve any problems by providing suitable solutions in order for the call to be successful.


• Handling account queries and liaising with various departments.


• Updating CMS System to ensure information up to date and accurate


• Setting up payment arrangements and following all required procedures.

Exciting opportunity to be part of a fantastic company that believes in you!

Interviews to be held next week.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.