Customer Service Agent

Forbo Flooring Systems; Bamber Bridge; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Pension matching

Holiday entitlement 26 days + BH

Onsite health support

Employee assistance program

Free parking

Long service awards

Cycle to work

Onsite kitchen

Job summary

Forbo Flooring Systems in the United Kingdom is seeking a Customer Service Agent based in Bamber Bridge to deliver a professional order-to-delivery support. The role focuses on accurate order processing, quotations, and proactive customer communication to ensure service excellence.

The ideal candidate will have SAP experience, strong customer service skills, and a track record of handling quotes, orders and returns.

Qualifications

• Minimum 3 years customer service experience including customer call handling and processing customer orders.
• Demonstrable compliance with internal process
• Customer resolution experience
• Experience using SAP software
• Experience in manufacturing
• Knowledge of debit/credit note process

Responsibilities

• Delivery of service excellence through a communicative customer focused approach applied to the customer order process (both written and verbal)
• Process customer orders in a professional, timely and efficient manner
• Prepare customer quotations
• Communicate effectively with customers, undertaking necessary follow up calls during the order process
• Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
• Maximise opportunities to switch sell, upsell and cross sell company products
• Manage debit/credit note process to meet customer and company requirements
• Manage customer complaints and returns effectively and efficiently

Skills

Customer service

Communication

Problem solving

Tools

SAP

MS Office

Job description

Customer Service Agent (location Bamber Bridge)

Join a global, market-leading commercial flooring manufacturer with over 150 years of industry experience. Known for high-quality, sustainable products and trusted on iconic projects worldwide, this organisation places customers at the heart of everything it does.

An exciting opportunity has arisen for a motivated and customer-focused individual to join the Customer Service team based in Bamber Bridge playing a key role in delivering a professional and efficient order-to-delivery service.

What we need from you:

• Minimum 3 years customer service experience including customer call handling and processing customer orders.
• Demonstrable compliance with internal process
• Computer literacy including full MS Office suite
• Customer resolution experience
• Experience using SAP software
• Experience in manufacturing
• Knowledge of debit/credit note process

What the role involves:

• Delivery of service excellence through a communicative customer focused approach applied to the customer order process (both written and verbal)
• Process customer orders in a professional, timely and efficient manner
• Prepare customer quotations
• Communicate effectively with customers, undertaking necessary follow up calls during the order process
• Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
• Maximise opportunities to switch sell, upsell and cross sell company products
• Manage debit/credit note process to meet customer and company requirements
• Manage customer complaints and returns effectively and efficiently

Hours: Monday to Thursday 8.00am - 5pm, Friday 8.00am - 4pm with an hour for lunch.

• Pension - up to 7% matched employer contribution
• 26 days holiday + Bank Holidays
• Onsite Occupational Health support
• Employee Assistance Programme through Workplace Solutions
• Free parking at all sites
• Long service awards
• Cycle to Work Scheme
• Access to onsite Kitchen