Senior Support Coordinator

South Tyneside Council; South Tyneside; On-site; GBP 30,000 - 37,000; Full time

Job summary

South Tyneside Council is seeking a Senior Support Coordinator within Adult Social Care to work with the Support Coordination Team at Town Hall and Civic Offices. You will help plan care, broker services, and ensure accurate recording of service and financial information to support residents living independently.

The role emphasizes challenging the status quo and leading change to improve outcomes, with a focus on listening to residents and collaborating with partners to deliver better lives for

Qualifications

• Significant experience of operational issues within a regulated health and social care environment.
• Proficiency in ICT and social care databases such as Liquidlogic.
• Ability to develop and maintain effective relationships with a wide range of stakeholders.

Responsibilities

• Support care planning and the brokerage of services.
• Accurately record service and financial information.
• Interface between practitioners and service providers and support change.

Skills

Operational health/social care

ICT proficiency

Stakeholder relationship

Decision making

Tools

Liquidlogic

Job description

Senior Support Coordinator

(Adult Social Care, Support Coordination Team, Town Hall and Civic Offices)

£33,699 pa

About the Role:

A key part of our Adult Social Care Strategy, and as a direct response to resident feedback, our new Help to Live at Home Model was developed to support adults to live independently in their own homes and communities. Providing both short- and longer-term support, including a rapid response service to reduce hospital admissions, the model also provides a night visiting service.

The Senior Support Coordinator will work closely with the Support Coordination Manager and provide support with a range of tasks, becoming a valuable interface between operational social care practitioners and service providers, supporting care planning, the brokerage of services and the accurate recording of service and financial information.

The role will help challenge the status quo and help lead change to ensure Adults within South Tyneside are supported to Live Better Lives.

About You:

You will have significant experience of operational issues within a regulated health and social care environment and be proficient in the use of ICT, including Social Care Databases, such as Liquidlogic. With excellent communication skills you with be able to develop and maintain effective relationships with a wide range of stakeholders.

You will need the confidence and ability to demonstrate sound professional judgements, when making decisions and have the ability to support real change.

If you are up for a challenge, this is a great opportunity for someone with the right drive and ambition to join our highly motivated leadership team. The successful candidate will share our enthusiasm, contributing to and influencing improved performance at an individual, team and service level.

About Us:

Adult Social Care is changing in South Tyneside. We are a forward-thinking Council that is developing innovative approaches to meet our challenges. Focusing on People, Place and Partnerships, this is a great time to join us. With our new Council Leadership, and a recent service review, we are developing a new 5-year Vision and Strategy for Adult Social Care to help support the next stage of our journey. Working closely with all our partners our vision for the future is to see every person in South Tyneside with care and support needs \"Living Better Lives\", to fully utilise their strengths and assets, to remain safe and well; in the neighbourhoods and communities they call home. We want to work with all our partners to ensure the person only need tell their story once and that they have equal voice in coordinating their care and support. We understand promoting the importance of social justice and inclusion, respecting people’s rights, citizenship and participation.

Joining us at this time will ensure you are at the forefront of helping to develop and embed co-production and co-delivery, delivering new models of working through our Adult Social Care framework and contributing to our ambitious plans to fully embed our strengths-based practice, improve services and deliver better outcomes for the people of South Tyneside. We remain fully committed to supporting our staff to grow and develop, and we will provide you with the opportunity to use your skills and learn new ones. Through the development of our new Values and Behaviour Framework we will fully support staff to become Curious, Accountable, Responsive and Empowered (CARE).

For an informal discussion about this post, please contact Victoria Buglass, Support Coordination Team Manager on [phone].

We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere

South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks.

We do not currently offer skilled worker visa sponsorship.

To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants

Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing date: Noon, 11 September 2026

Interviews will take place on 30 September 2026