Customer Service Advisor - Uncapped Commission

JR United Kingdom; Newton le Willows; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Newton-le-Willows. This role offers a supportive environment where you can thrive, with a focus on customer engagement rather than hard sales. You'll receive comprehensive training to confidently discuss a range of products and services, ensuring customers find the best solutions for their needs. The position comes with a competitive salary, flexible working options, and a host of attractive perks, including healthcare support and generous family leave policies. If you’re passionate about helping others and eager to develop your career, this is the perfect opportunity for you.

Benefits

Online GP Access

Paid Carer's Leave

Family Leave

Discounts on EE & BT Products

Career Development Support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Confident communicator with a knack for building relationships.
• Ability to discuss products and services effectively.

Responsibilities

• Engage customers over the phone to enhance their digital lives.
• Provide information on products and services tailored to customer needs.

Skills

Communication Skills

Sales Skills

Negotiation Skills

Education

High School Diploma

Job description

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Customer Service Advisor - Uncapped Commission, Newton-le-Willows

Client: EE

Location: Newton-le-Willows, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Long Description

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Birchwood near Warrington.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 (£12.82 per hour) rising to £25,684 (£13.12 per hour) after 8 months, plus incentives and bonuses.
• Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave, offering 18 weeks full pay and 8 weeks half pay in the first year, regardless of how you choose to grow your family.
• Huge discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and will support you in achieving your career goals.
• Season Ticket Travel Loan – funds to pay for your commute to and from work upfront, making a difference where it counts.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?