Customer Service Advisor - Uncapped Commission

JR United Kingdom; Runcorn; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Runcorn. This role is perfect for those who thrive on building relationships and enjoy engaging conversations. With a starting salary of £25,087, increasing with experience, this position offers flexibility, comprehensive training, and a supportive work environment. Enjoy perks like online GP access, generous family leave, and career development opportunities. If you're ready to take the next step in your career and make a real impact, this is the opportunity for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental cover

Qualifications

• Confident talker with strong relationship-building skills.
• Ability to negotiate and handle customer inquiries effectively.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Provide information on products and services tailored to customer needs.

Skills

Customer Service Skills

Communication Skills

Sales Skills

Job description

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Customer Service Advisor - Uncapped Commission, Runcorn

Client: EE

Location: Runcorn

Job Category: Other

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EU work permit required: Yes

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Long Description

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Join our Sales Team in Birchwood near Warrington.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’ll support you to be successful, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• A starting salary of £25,087 (£12.82 per hour), rising to £25,684 (£13.12 per hour) after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving you hundreds of pounds yearly.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?