Customer Service Advisor - Travel

Mission 4 Recruitment; Greater London; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

On-site parking

Full training provided

Collaborative office environment

Job summary

Mission 4 Recruitment is seeking a proactive Customer Service Advisor in Travel to join a client's team as a Concierge Consultant in North London. You will verify bookings, reconfirm hotel details, and provide quality check documentation while handling inquiries and outbound calls in a fast-paced environment.

The role requires strong communication, adaptability to a 3-day, 22.5-hour week schedule, and the ability to meet targets with excellent customer care.

Qualifications

• Excellent verbal and written communication with a professional telephone manner.
• Flexible approach to work with availability for 22.5 hours per week over 3 days.
• Ability to stay calm, make quick decisions and maintain high customer care standards.

Responsibilities

• Booking Verification: cross-check and reconfirm hotel details for bookings traveling within 72 hours.
• Customer Communication: make professional outbound calls and deliver quality documentation.
• System Navigation: use systems to review, update, and manage customer bookings.
• Performance & Targets: work toward defined quantitative targets while upholding service standards.
• Problem Resolution: resolve minor issues quickly and escalate complex matters to management as needed.
• Team Support: assist colleagues to ensure smooth day-to-day operations.

Skills

Communication

Adaptability

Resilience

Job description

We are seeking a proactive Customer Service Advisor in Travel to join our client's team as a Concierge Consultant in North London. In this role, you will take ownership of cross-checking booking details for customers scheduled to travel within the next 72 hours, reconfirming hotel accommodations, and providing quality check documentation to clients. Actively making outbound calls and handling inquiries, you will ensure a seamless service while balancing quantitative targets with the highest standard of customer care in a fast-paced environment.

Key Responsibilities:

• Booking Verification: Cross-check and reconfirm all hotel accommodation details against set criteria for bookings traveling within 72 hours.
• Customer Communication: Conduct professional, courteous, and efficient telephone calls to deliver quality check documentation and provide exceptional service.
• System Navigation: Proficiently use systems to review, update, and manage customer bookings.
• Performance & Targets: Work to defined quantitative targets while consistently maintaining high standards of customer care.
• Problem Resolution: Make quick, effective decisions to resolve minor booking issues in a high-pressure environment, escalating complex issues to management when necessary.
• Team Support: Assist colleagues on an ad-hoc basis to support smooth day-to-day team operations.

The successful candidate will have:

• Communication: Excellent verbal and written communication skills with a professional telephone manner.
• Adaptability: A flexible approach to work, with full availability to work 22.5 hours per week over 3 days (scheduled Monday through Saturday).
• Resilience: The ability to work calmly, make quick decisions, and thrive in a fast-paced, pressurized environment.

Benefits:

• On-site parking.
• Full training provided.
• Nice, supportive, and collaborative office environment.