Guest Experience Associate

Adjacency Recruitment Group; Cheltenham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

23 days annual leave

Excellent quarterly bonus

Job summary

Adjacency Recruitment Group is seeking a customer-focused professional for a role in the luxury travel sector in Cheltenham. You will guide clients through the entire booking journey, tailoring experiences to create memorable stays and handling payments with precision.

The ideal candidate brings a passion for luxury travel, superb communication and numeracy, and the ability to stay organised under changing priorities.

Qualifications

• Experience delivering exceptional customer service.
• Genuine interest in luxury travel and experiences.
• Excellent verbal and written communication abilities plus strong numeracy skills.
• Highly organised and able to stay calm when priorities change.

Responsibilities

• Support clients through the booking process, tailoring aspects where possible.
• Liaise with clients pre- and post-booking to ensure satisfaction.
• Track, manage and accurately record guest payments.
• Support and initiate continuous improvement initiatives.

Skills

Customer service

Communication

Numeracy

Organisation

Job description

Would you like to work in the luxury travel sector? Are you someone who enjoys providing a first-class service to clients? Do you want to work alongside a small and passionate and supportive team of travel professionals? If this sounds like you please get in touch today.

This is a rare opportunity to work in the luxury travel sector and join a business who have built a fantastic business with an enviable reputation for supporting clients through every aspect of the booking process (including add-ons, post booking follow ups etc). You will be motivated by providing excellent service, leaving no-stone unturned to make sure the clients stay is a memorable one.

Some of the key responsibilities

• Support clients through the booking process including tailoring aspects where possible
• Liaise with client pre and post booking to ensure complete satisfaction
• Track, manage and accurately record guest payments
• Support and initiate continuous improvement initiatives

The successful candidate will have

• Passion and previous experience of delivering exceptional customer service
• A genuine interest in luxury travel and experiences
• Excellent verbal and written communication abilities plus strong numeracy skills
• Highly organised but also able to react calmly to changing priorities.
• 23 days annual leave
• Excellent quarterly bonus opportunity

This client offers a supportive working environment, excellent team and extensive benefits as well as an opportunity for career progression. Unlike other hospitality roles this role doesn't require early morning or late evening work. The team work Monday - Friday 9am - 5.30pm and one Saturday in 3 which can be done remotely and you will receive a day off in lieu of this day.