Customer Service Advisor – Student Accommodation

Student Roost; Croft; On-site; GBP 11,000 - 14,000; Part time

Job summary

Student Roost in Sheffield is seeking a friendly Customer Service Advisor to assist residents with enquiries, payments, and everyday needs at Hollis Croft. This part-time role runs on an annualised hours model, with an average of 17.5 hours per week and a DBS check for successful applicants. Salary is paid yearly with overtime opportunities.

The position is ideal for a people-oriented teammate who values a warm, supportive environment and helping students feel at home.

Qualifications

• Friendly, approachable with strong relationship-building.
• Exceptional resident experience, handling enquiries, and resolving issues.
• Team player who thrives in a supportive and collaborative environment.
• Tech-savvy with quick learning of new systems and MS Office knowledge.
• Organised and detail-oriented with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient and able to stay calm during busy periods.
• Enthusiasm to learn and passion for great customer service.

Skills

People skills

Customer service

Team player

Problem solving

Communication skills

Resilience

Enthusiasm to learn

Sales mindset

MS Office

Tools

MS Office

Job description

Customer Service Advisor

Location: Hollis Croft, Sheffield

Salary: £12,694.50 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate

Hours: Average of 17.5 hours per week (contracted to 910 hours annually) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

Why Join Student Roost?

• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For:

We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.