Customer Service Advisor (Spennymoor)

JR United Kingdom; Spennymoor; On-site; GBP 25,000 - 26,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenserviceberater, der in der Lage ist, Kunden in schwierigen Zeiten zu unterstützen. Diese spannende Rolle bietet die Möglichkeit, in einem flexiblen Arbeitsumfeld zu arbeiten, das auf persönliche Bedürfnisse eingeht. Mit einem wettbewerbsfähigen Gehalt und einer Vielzahl von Vorteilen, einschließlich Unterstützung für die berufliche Entwicklung und Gesundheitsversorgung, ist dies eine hervorragende Gelegenheit, um Ihre Karriere im Kundenservice voranzutreiben. Werden Sie Teil eines großartigen Teams und helfen Sie dabei, das Leben der Menschen zu verbessern.

Benefits

Online GP-Zugang 24/7

Marktführende Pflegezeit

Familienurlaub

Riesige Rabatte auf Produkte

Karriereentwicklung

Reisegeld für Saisonkarten

Freiwilligentage

Optionale private Gesundheitsversorgung

Zahnversicherung

Qualifications

• Erfahrung im Kundenservice oder in der Unterstützung von Kunden.
• Fähigkeit, in herausfordernden Situationen zu navigieren und zu helfen.

Responsibilities

• Unterstützung und Anleitung von Kunden bei Zahlungsfragen.
• Bereitstellung eines persönlichen und exzellenten Services.

Skills

Kundenservice

Kommunikation

Problemlösungsfähigkeiten

Job description

Social network you want to login/join with:

Customer Service Advisor (Spennymoor), Spennymoor

Client:

EE

Location:

Spennymoor

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm, so no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built over years of building relationships. If so, you possess transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. Whether it’s helping with billing queries, assisting those behind on payments, or other needs, with our training, you'll become the expert they need. Every interaction aims to deliver a personal and excellent service.

We understand life is dynamic, and this role is designed with flexibility in mind. We support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks off for carers supporting family or friends.
• Family Leave—equalized maternity, paternity, and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year.
• Huge discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development to help you achieve your professional goals.
• Season Ticket Travel Loan—funds upfront for your travel expenses.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance for you and your family.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?