Customer Service Advisor - Part-Time Weekends

ZPos Ltd; South Marston; On-site; GBP 8,600 - 8,700; Full time

Benefits offered by this job

31 paid holidays

Birthday day off

Health cash plan

Staff discounts

Free on-site parking

Pension plan

Job summary

ZPos Ltd in South Marston is seeking a customer support assistant to help restaurants and their customers by telephone, email and live chat. You will work with at least one other staff member, receive full training, and support is needed during busy afternoons, evenings and weekends.

Key duties include notifying restaurants of outstanding orders, assisting customers to place orders via live chat, troubleshooting general technical issues and handling general administration.

Qualifications

• At least one year in a customer service role, ideally within an office setting.
• Minimum of 7 GCSEs, with A-C grades in Maths and English.

Responsibilities

• Notifying restaurants by telephone of outstanding orders
• Helping customers order their meal via live chat
• Troubleshooting general technical issues
• Providing customer service for clients calling into the office
• Performing general administration duties

Skills

Multitasking

Patience

Proactive

Computer literacy

Diligent

Polite telephone manner

Confident

Excellent communication

Reliability

Education

GCSEs Maths & English

Job description

Please note this position is not remote or hybrid.

Required shifts:

• Saturday 10am - 6pm

• Sunday 6pm - 12am

Paid hours per week: 12.5

There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).

Age: 18+
Pay: £13.33 per hour

About ZPos Ltd

ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.

What We Want

We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.

About The Role

Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.

Main Responsibilities

• Notifying restaurants by telephone of outstanding orders

• Helping customers order their meal via live chat

• Troubleshooting general technical issues

• Providing customer service for clients calling into the office

• Performing general administration duties

Required Skills & Attributes

• Excellent ability to multitask in a fast-paced environment

• Patient

• Proactive

• Good with computers

• Extremely diligent

• Polite telephone manner

• Confident personality

• Excellent written and communication skills

• Reliable

Required Experience

At least one year in a customer service role, ideally within an office setting.

Required Education

Minimum of 7 GCSEs, with A-C grades in Maths and English.

What we offer

• Competitive salary with opportunity for growth.

• 31 paid holiday days (includes Bank Holidays).

• Birthday day off.

• Health cash plan.

• Employee benefits platform (including Cyclescheme and shopping discounts)

• Staff discounts at our other brands (including a coffee shop).

• Free soft drinks, coffee, tea, and fruit.

• Free on-site parking.

• State of the art offices.

• Paid volunteering days.

• Birthday gift allowance.

• Pension plan for eligible candidates.