Customer Service Advisor - Part-Time Evening/Weekends

ZPos; Swindon; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Health cash plan

Pension plan

On-site parking

31 paid holiday days

Job summary

ZPos Ltd in Swindon is seeking a friendly, reliable customer support agent to assist restaurants and their customers by phone, email and live chat. Full training will be provided; prior office experience is essential.

You will work shifts that are busy in the afternoons, evenings and weekends. 18+ and able to multitask in a fast-paced environment. Competitive pay and benefits are offered, including holiday entitlement and on-site parking.

Qualifications

• At least one year in a customer service role, preferably in an office setting.
• Minimum of 7 GCSEs with A-C in Maths and English.
• Excellent written and verbal communication skills; strong telephone manner.

Responsibilities

• Notifying restaurants by telephone of outstanding orders
• Helping customers order their meal via live chat
• Troubleshooting general technical issues
• Providing customer service for clients calling into the office
• Performing general administration duties

Skills

Multitasking

Patience

Proactivity

Computer skills

Diligence

Polite telephone manner

Confident personality

Written communication

Reliability

Education

GCSEs Maths & English (A-C)

Job description

PLEASE DO NOT USE AI TO ANSWER THE SCREENER QUESTIONS
Please note this position is not remote or hybrid.
Available shifts include:

• Wednesday/Sunday 6pm - 12am
• Saturday 10am - 6pm
• Saturday/Sunday 3pm - 9pm

There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).
Age: 18+
Pay: £13.33 per hour
About ZPos Ltd
ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.
What We Want
We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.
About The Role
Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.
Main Responsibilities

• Notifying restaurants by telephone of outstanding orders
• Helping customers order their meal via live chat
• Troubleshooting general technical issues
• Providing customer service for clients calling into the office
• Performing general administration duties

Required Skills & Attributes

• Excellent ability to multitask in a fast-paced environment
• Patient
• Proactive
• Good with computers
• Extremely diligent
• Polite telephone manner
• Confident personality
• Excellent written and communication skills
• Reliable

Required Experience
At least one year in a customer service role, ideally within an office setting.
Required Education
Minimum of 7 GCSEs, with A-C grades in Maths and English.
What We Offer

• Competitive salary with opportunity for growth.
• 31 paid holiday days (includes Bank Holidays).
• Birthday day off.
• Health cash plan.
• Employee benefits platform (including Cyclescheme and shopping discounts)
• Staff discounts at our other brands (including a coffee shop).
• Free soft drinks, coffee, tea, and fruit.
• Free on-site parking.
• State of the art offices.
• Paid volunteering days.
• Birthday gift allowance.
• Pension plan for eligible candidates.