Customer Service Advisor - part-time

Stephen James BMW & MINI; Dartford; On-site; GBP 15,000 - 20,000; Part time

Job summary

Join a leading automotive company as a part-time Customer Service Advisor in Dartford. In this role, you will be the first point of contact for customer inquiries, providing exceptional service and support while coordinating with service teams. This position offers a competitive salary, benefits, and opportunities for career development in a dynamic environment.

Benefits

Competitive salary plus incentive schemes

25 days annual leave plus UK bank holidays

Comprehensive pension scheme

Employee Assistance Programme

Ongoing training and career development

Inclusive and supportive team environment

Qualifications

• Experience in delivering outstanding customer service, preferably in a similar role.
• Strong administration and IT skills.
• Confidence in resolving complex issues.

Responsibilities

• Answer and transfer inbound calls and inquiries, ensuring excellent customer service.
• Record customer details and arrange aftersales bookings.
• Maintain knowledge of current sales products and service packages.

Skills

Communication

Customer Service

Administration

IT Skills

Job description

Customer Service Advisor (Reservation Specialist) - Part-time

Mercedes-Benz & Smart of Dartford offers a great opportunity for a part-time Customer Service Advisor to join our centralised call centre. In this role, you'll be the first point of contact for customer inquiries via telephone and online, delivering outstanding service at every interaction.

This is your chance to build a rewarding career with one of the world’s most prestigious automotive brands. If you thrive in a dynamic, customer-focused environment, we’d love to hear from you!

Your Role

You will work from our centralised call centre, responsible for answering inbound calls efficiently and promptly, assisting with customer queries, accurately recording customer information, handling sales inquiries, and booking vehicles for maintenance and repairs. You will collaborate closely with Service Team Managers and Sales Teams to coordinate and maximise opportunities, always ensuring the highest levels of customer care and service.

Main Duties

1. Answer and transfer inbound calls and inquiries, ensuring accuracy, efficiency, and excellent customer service.
2. Record customer details and requirements during interactions.
3. Arrange aftersales bookings via telephone and allocate work to relevant workshop teams.
4. Provide customer estimates according to company policies on schedules, timings, and pricing.
5. Make outbound calls to customers when ordered parts arrive and schedule bookings.
6. Maintain a good working knowledge of current sales products, service packages, and campaigns across the Mercedes-Benz range.

Your Profile

1. Excellent verbal and written communication skills.
2. Experience in delivering outstanding customer service, preferably as a Customer Service Advisor, Contact Centre Executive, Call Centre Agent, or similar roles.
3. Confidence in resolving complex issues.
4. Strong administration and IT skills.

About Us

Hedin Automotive Limited is the UK subsidiary of Hedin Mobility Group plc, one of Europe's largest privately owned automotive groups. Known for excellence in automotive retail and aftermarket services, the group operates a diverse network of retail partners, including prestigious brands such as Mercedes-Benz, BMW, and MINI.

Our teams are passionate about making work a simple, easy, and enjoyable experience, committed to creating a great customer experience. We value diversity and aim to recruit, retain, and promote colleagues who reflect our local communities, enabling us to provide relatable and expert service in the automotive industry.

Salary and Hours

We offer two work patterns, with occasional overtime opportunities:

1. Monday to Friday, 9am to 3pm, with a basic salary of £19,047.60 plus bonus.
2. Monday to Friday, 10am to 3pm, with a basic salary of £15,873 plus bonus.

This is an office-based role in a structured, professional environment.

Benefits

• Competitive salary plus incentive schemes for customer service targets.
• 25 days annual leave plus UK bank holidays.
• Comprehensive pension scheme and life assurance benefits.
• Employee Assistance Programme supporting wellbeing.
• Ongoing training, upskilling, and career development with a premium automotive brand.
• Inclusive and supportive team environment with opportunities for progression.

Click apply today and take the first step towards a rewarding career in the automotive industry.