Customer Service Advisor (Newton Aycliffe)

JR United Kingdom; Newton Aycliffe; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking compassionate individuals to join their Payment Support Team. This full-time role in Darlington offers a competitive salary, flexible working hours, and the opportunity to make a real difference in customers' lives. With comprehensive training and support, you'll help guide customers through difficult times, ensuring they receive the assistance they need. Enjoy a supportive culture, career development opportunities, and a range of benefits, including healthcare access and generous family leave. If you're ready to contribute to a positive customer experience, this is the role for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• Experience in customer service or support roles.
• Strong interpersonal and communication skills.

Responsibilities

• Support customers with billing queries and payment issues.
• Provide expert guidance during challenging situations.

Job description

Social network you want to login/join with:

Client:

EE

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm, so no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built from years of building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. Whether it’s helping with billing queries, assisting those behind on payments, or other needs, with our training, you will be the expert they rely on. Every interaction delivers a personal, brilliant service.

We understand life is dynamic. Like most roles at EE, this position offers flexibility. We’ll support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks for caring for family or friends.
• Family Leave—up to 18 weeks full pay and 8 weeks half pay for all parents in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth within EE.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

Join a great team with supportive culture and tailored training. What are you waiting for?