Customer Experience Specialist

Calidore; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Experience Specialist to enhance customer success and optimize business operations. This entry-level role combines account management with helpdesk support for ERP solutions, ensuring smooth system performance and outstanding service. The ideal candidate will have a customer-centric approach, strong communication skills, and the ability to troubleshoot effectively. With a clear path for career advancement, this position offers a unique opportunity to grow professionally while making a meaningful impact in the software development industry.

Qualifications

• Proven experience in account management within IT or software roles.
• Basic understanding of ERP systems and strong communication skills.

Responsibilities

• Act as a trusted advisor, understanding clients' ERP needs.
• Provide first-line troubleshooting for ERP-related issues.

Skills

Account Management

Customer Service

ERP Systems

Troubleshooting

Communication Skills

Tools

Microsoft Software

Job description

Customer Experience Specialist

2 days ago Be among the first 25 applicants

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Are you an experienced customer service or support professional ready to elevate your career?

Do you want a clear path to becoming a Customer Service Manager—and eventually a Commercial Director? If so, we want to hear from you.

This unique dual-role opportunity combines key account management with entry-level helpdesk support for ERP solutions. You'll play a crucial role in ensuring smooth system performance while delivering outstanding service and customer satisfaction.

In this position, you will oversee customer relationships, respond to client enquiries and communicating progress accurately and professionally to the client ensuring businesses maximise the value of our ERP software. Initially you will be assisting with first-line technical support to resolve queries effectively. Your ability to build long-term client partnerships and provide strategic and technical guidance will be crucial to our success.

Key Responsibilities:

Account Management

• Act as a trusted advisor for clients, understanding their ERP needs.
• Strengthen relationships to drive retention, renewals, and business growth.
• Identify opportunities to optimise software usage and introduce additional solutions.
• Collaborate with internal teams to align services with client goals.

Helpdesk Support

• Provide first-line troubleshooting for ERP-related issues.
• Log and escalate concerns to technical specialists.
• Assist users with system navigation, configuration, and optimisation.
• Educate clients on ERP best practices to improve efficiency.

Ideal Candidate:

• Proven experience in account management within an IT or software-focused role.
• Basic understanding of ERP systems and Microsoft software.
• Strong communication skills with a customer-centric approach.
• Ability to troubleshoot and provide clear guidance.
• Legally authorised to work in the UK, preferably based in the Northeast.

About you

If you're driven to enhance customer success, solve challenges, and optimise business operations, this role combines strategic insight with hands-on technical expertise. With a clear path for career advancement, it's an opportunity to grow professionally while making a meaningful impact. Step up and be part of the change!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Software Development

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