Customer Service Advisor (Hybrid Working)

Accenture; Newcastle upon Tyne; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join a vibrant team in Newcastle. This role offers a unique hybrid working model, allowing you to balance office and home-based work after training. You'll engage with customers, resolving queries and providing exceptional service. With a supportive environment and opportunities for career development, this position is perfect for those who thrive in dynamic settings and enjoy helping others. Enjoy great benefits, including generous holiday, private medical cover, and discounts on products. If you're ready to make a difference, this is the role for you!

Benefits

Discounts on Virgin Media products

25 days holiday plus bank holidays

Private medical cover

Volunteering days

Career development opportunities

Qualifications

• 9 months experience in a contact centre or customer-facing role.
• Passionate about delivering amazing customer service.

Responsibilities

• Answering calls and helping with customer queries.
• Supporting Virgin Media customers with billing and tech issues.

Skills

Customer Service Experience

Communication Skills

Calm Under Pressure

Relationship Building

Sales Experience

Tools

IT Tools

Job description

Customer Service Advisor – Accenture, on behalf of Virgin Media 02

Start date:18th June 2025

Salary:£25,889 plus commission

Hybrid working:50% office based (Newcastle - Cobalt Business Park), 50% home based (after completion of up to 10 weeks office-based training)

Shift patternsare Monday to Friday from 8am - 8pm (including bank holidays) with the possibility of occasional weekends.

We’re looking for friendly, helpful people to join our Customer Service team, supporting Virgin Media customers. You’ll be answering calls and helping with all sorts of queries – from quick billing questions to trickier tech issues that might need a bit more digging.

If you’ve got previous customer service experience (bonus points if it’s in a contact centre!) and you’re calm under pressure, great at building relationships, and genuinely enjoy helping people – we’ll teach you the rest.

Why you’ll love it here:

• A mix of home and office working (50/50 split once training’s done).

• Discounts on Virgin Media products – save some cash!

• 25 days holiday, plus bank holidays.

• Private medical cover and loads of other health and wellbeing perks.

• Volunteering days so you can give back to causes you care about.

• Real career development – we’re big on supporting your growth.

We’d love to hear from you if you:

• Have at least 9 months’ experience in a contact centre or customer-facing telecoms role.

• Are passionate about delivering amazing customer service.

• Communicate clearly and confidently.

• Stay cool under pressure in a busy environment.

• Are happy learning new systems and using multiple IT tools.

• Have some sales experience (a plus, but not essential – we’ll train you!).

What’s it like at the office?

When you’re in the Newcastle office, you’ll find a buzzing, supportive team ready to help you succeed. We’ve got free parking, bike racks, a café, kitchen spaces on every floor, and loads of nearby shops and food spots to check out. Plus, there’s a lift share scheme to save on travel costs.

Sound good?

We’d love to hear from you! Hit apply and one of our friendly recruiters will be in touch to chat things through.

And don’t worry – we know interviews can feel a bit nerve-wracking. We’ll guide you through the process and answer any questions you have along the way.

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