Customer Service Advisor- Natwest

TieTalent

Lisburn

Hybrid

GBP 23,580 - 28,820

Full time

14 days+

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Benefits offered by this job

£25 travel subsidy during training

Cycle to Work Scheme

Workplace Pension

Monthly Wellbeing Webinars

Critical Illness coverage

Job summary

A financial services recruitment firm is seeking a Customer Service Advisor in Lisburn, Northern Ireland. This full-time role involves delivering outstanding service, educating customers on banking options, and ensuring compliant processes. Candidates should have excellent communication skills and experience in customer service. The position offers a competitive salary of £26,200 with additional perks for maintaining a good work-life balance.

Qualifications

Experience in a customer service environment is required.
Ability to manage relationships with customers.
Enjoy applying excellent organizational skills.

Responsibilities

Provide outstanding customer service at first contact.
Educate customers about banking services and options.
Ensure compliance while completing processes and procedures.
Take proactive actions to deliver good customer outcomes.

Skills

Excellent communication skills

Customer-focused attitude

Time management skills

Good technology skills

Tools

Microsoft Office

Job description

Overview

TieTalent Lisburn, Northern Ireland, United Kingdom

Join to apply for the Customer Service Advisor- Natwest role at TieTalent.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

£26,200 annual salary
Save on commuting costs with only 1 day in the office each week
Cut down daily expenses - less spent on travel, lunches and workwear
Ideal for maintaining a work life balance while still being part of a team
£25 travel subsidy during training to help with travel costs.

Details

Start date: Various through Aug/Sept 2025
Location: Natwest, Belfast City Centre
Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

What you’ll get from us

Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

Deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
Educate customers in the different ways they can do their banking and support them in choosing the options that work best for them
Be detail-oriented to compliantly complete processes and procedures, while providing each customer with a seamless experience

What You’ll Do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll manage your diary and balance proactive conversations with planned customer meetings.

Supporting the bank’s way of working to help as many customers as possible
Maintaining relationships with colleagues in your department to support customers and understand the wider aims of the business
Resolving complaints and errors quickly and restoring the relationship with the customer
Ensuring each customer interaction leaves the customer satisfied that their needs have been met

The Skills You'll Need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Excellent communication skills, verbal and written
A background of working within a regulatory environment
Good technology skills with the ability to use Microsoft Office
A customer focused attitude

Disclaimers

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however this may not be possible, and we reserve the right to reject your application.

Seniority level