Customer Service Advisor- Natwest

TieTalent

Belfast

Hybrid

GBP 23,580 - 28,820

Full time

14 days+

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Benefits offered by this job

£26,200 annual salary

£25 travel subsidy during training

Supportive work environment

Job summary

A leading recruitment agency in Belfast is hiring a Customer Service Advisor to join their Financial Services Contact Centre. The ideal candidate will support customers in meeting their financial arrangements while providing excellent service. Responsibilities include educating customers about banking options and resolving complaints. This is a full-time entry-level position with a salary of £26,200; it offers a hybrid work model with only one day in the office each week.

Qualifications

Experience in a customer service environment and managing relationships with customers.
Excellent organizational and time management skills to meet performance measures and customer needs.
Excellent communication skills, both verbal and written.

Responsibilities

Provide outstanding customer service and help the organization achieve its goals.
Educate customers on banking options and support them in choosing the right service.
Resolve complaints and errors quickly and restore the customer relationship.

Skills

Customer service experience

Organizational skills

Excellent communication skills

Ability to use Microsoft Office

Customer focused attitude

Job description

Overview

TieTalent Belfast, Northern Ireland, United Kingdom

Join to apply for the Customer Service Advisor- Natwest role at TieTalent

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

£26,200 annual salary
Save on commuting costs with only 1 day in the office each week
Cut down daily expenses - less spent on travel, lunches and workwear
Ideal for maintaining a work life balance while still being part of a team
£25 travel subsidy during training to help with travel costs

Details

Start date: Various through Aug/Sept 2025
Location: Natwest Belfast City Centre
Shifts: Full time - 40hrs per week - hours 07:00 to 23:00
Probity Requirements: Credit, Criminal, Sanctions and Fraud check; must evidence last 2 years of employment history and last 5 years of address history

Now about the Job

You will provide a proactive and reactive service to ensure customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes

Join us as a Customer Service Advisor

Deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
Educate customers in the different ways they can do their banking and support them in choosing the options that work best for them
Be detail-oriented to compliantly complete processes and procedures, while providing each customer with a seamless experience

What You’ll Do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

Supporting the bank’s way of working to help as many customers as possible
Maintaining relationships with colleagues in your department to support customers and maintain awareness of the wider aims of the business
Resolving complaints and errors quickly and restoring the customer relationship
Ensuring each customer interaction leaves the customer satisfied that their needs have been met

The Skills You’ll Need

Experience in a customer service environment and managing relationships with customers
Excellent organisational and time management skills to meet performance measures and customer needs
Excellent communication skills, both verbal and written
Background of working within a regulatory environment
Good technology skills with the ability to use Microsoft Office
A customer focused attitude

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive suspicious communications, disregard them and report the incident. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; this may not be possible, and we reserve the right to reject your application.

Seniority level