Customer Service Advisor - Inbound Calls

ECSC The Beach; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector client is seeking Customer Contact Advisors for ongoing temporary positions in Edinburgh City Centre. This role involves managing customer inquiries and account updates in a busy inbound call centre, requiring strong communication and IT capabilities. The successful candidates will work Monday to Friday and earn £13.48 per hour, starting June 30, 2025.

Qualifications

• Proven track record in a customer service role.
• Strong verbal and written communication skills.
• Excellent listening skills.

Responsibilities

• Taking incoming calls from customers.
• Reviewing and updating customer accounts.
• Providing appropriate guidance and directing customers.

Skills

Communication

Listening

IT Skills

Job description

Pertemps are delighted to be working with our public sector client to recruit for Customer Contact Advisors on a temporary basis.

Role - Customer Service Advisor

Location - Edinburgh City Centre (office based role)

Duration - Temporary, ongoing

Hours - Monday - Friday, 36 hours, between 0830 - 1700

Pay rate - £13.48 per hour

Start date - 30 June 2025

This role is based within an inbound call centre.

The Role Will Involve, But Not Be Limited To

• Taking incoming calls from customers
• Reviewing customer accounts
• Updating file notes
• Providing appropriate guidance
• Directing customers to other departments as required
• Sending letters or documents to customers
• Any other tasks as required
  
  

You should have a proven track record in a customer service capacity with strong communication skills both verbally and in writing. Excellent listening skills and good IT skills are required for this role.

If you are interested in this role, please apply online immediately.