Customer Service Advisor - Home Working

Search Consultancy LTD; City of Edinburgh; Remote; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a customer service representative for a remote role in Edinburgh. Responsibilities include handling inbound maintenance queries, processing payments, and ensuring excellent customer service. Candidates must be flexible to work various shifts and possess strong IT and communication skills. Essential requirements include having a quiet workspace and wifi. Pay is £12.48 per hour.

Qualifications

• Must have a quiet workspace and wifi to perform the job successfully.

Responsibilities

• Handle inbound customer service related to maintenance queries.
• Log customer notes on the systems.
• Process call out payments over the telephone.
• Handle complaints and ensure customer satisfaction.
• Take ownership of calls to provide top-level customer service.

Skills

Excellent IT skills

Customer service skills

Listening skills

Confidence

Job description

Overview

£12.48 per hour, remote working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries.

You must live in Scotland to be considered for the role.

Start Date: October 2025

Work arrangement and hours

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Working 37-40hrs per week, Monday - Sunday (off 2 weekends a month). Shifts fall within the hours of 8am - 8pm Monday - Friday (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: £12.48 per hour, overtime: £18.72 per hour.

Duties

• Inbound customer service relating to maintenance queries and emergency calls
• Logging customer notes on the systems
• Taking call out payments over the telephone where required
• Complaint handling where required
• Taking full ownership of a call, ensuring the customer receives the highest levels of customer service

What you’ll bring

• Excellent IT skills, you will be required to navigate several systems
• Customer service skills
• Listening skills
• Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

Requirements

Essential: wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age