Customer Service Advisor - Hire Desk (Construction Equipment)

GAP Group; Harthill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment hire company in Harthill is seeking a Customer Service Administrator to join their Trenching and Shoring division. This challenging role involves managing hire desk administration, ensuring stock levels, and building strong customer relationships. Ideal candidates will have previous customer service experience, IT proficiency, and excellent communication skills. The position offers competitive benefits, including additional leave and a contributory pension.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Contributory Pension Scheme

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness initiatives

Qualifications

• Previous experience in customer service or admin role.
• Attention to detail and ability to work under pressure.
• Proven passion for customer service.

Responsibilities

• Processing all hire desk administration including customer queries.
• Managing incoming and outgoing hires effectively.
• Ensuring sufficient stock levels to meet customer demand.
• Load checking vehicles and collaborating with the depot team.
• Resolving customer complaints and supplier issues efficiently.

Skills

Excellent customer service skills

Strong organizational skills

Effective communication

Proficient IT skills

Strong team player

Tools

MS Office (Outlook, Excel)

Job description

A leading equipment hire company in Harthill is seeking a Customer Service Administrator to join their Trenching and Shoring division. This challenging role involves managing hire desk administration, ensuring stock levels, and building strong customer relationships. Ideal candidates will have previous customer service experience, IT proficiency, and excellent communication skills. The position offers competitive benefits, including additional leave and a contributory pension.