Customer Service Advisor (Hebburn)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Broadband Technical Team in Newcastle. This role offers a dynamic environment where you'll engage with customers to resolve broadband-related issues, providing support and solutions. With a competitive salary and opportunities for career development, this position is ideal for those who enjoy problem-solving and helping others. The company fosters a supportive culture, offering flexibility and various perks, including health benefits and generous leave policies. If you're ready to build a rewarding career in customer service, this is the opportunity for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• No specific experience required; training provided.
• Naturally helpful, calm, and good at building relationships.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with simple router questions or complex issues.

Skills

Problem-solving

Customer service

Communication

Technical troubleshooting

Job description

Social network you want to login/join with:

Customer Service Advisor (Hebburn), Newcastle-upon-Tyne, Tyne and Wear

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Client:

EE

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping with simple router questions or more complex issues, supporting customers throughout.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your personal commitments.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds yearly.
• Support for career development and personal growth.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

We offer a great team culture, support, and tailored training to help you build a lasting career. What are you waiting for?